Open to opportunities

hannah Nicholls

@hannahnicholls

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Organized professional with expertise in business development and marketing.

United Kingdom

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What I'm looking for

I am looking for a role in a dynamic environment where I can leverage my skills in business development and marketing while contributing to team success and personal growth.

I am a highly organized and motivated professional with hands-on experience in entrepreneurship, business development, and marketing. I thrive in fast-paced, customer-focused environments and take pride in staying calm under pressure while delivering excellent results. My strong background in managing calendars, coordinating events, and handling confidential information ensures smooth day-to-day operations with efficiency and care.

Throughout my career, I have demonstrated clear communication, attention to detail, and the ability to build strong relationships with clients and colleagues alike. Whether it’s training new team members, improving customer experiences, or driving business growth, I approach every challenge with a positive attitude and a commitment to excellence. I am excited to bring my skills and energy to a new team where I can contribute and grow.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

Self Employed

Jan 2019 - Present (6 years 5 months)

Managed appointment scheduling and calendar coordination to ensure smooth daily operations for a growing client base. Created and maintained organised filing systems for client records, both digitally and on paper. Monitored inventory levels and ordered supplies as needed to ensure uninterrupted service delivery.

Scheduling Calendar Management Inventory Management Content Creation Social Media Marketing Client Relationship Management Sales Advertising Business Development

Guest Services & Operations

Archer Street London

Jan 2022 - Jan 2024 (2 years)

Managed guests' personal belongings, including high-value items, within a fast-paced environment frequented by VIPs. Handled payments and cloakroom transactions with precision, ensuring discretion and professionalism. Delivered exceptional customer service, contributing to a seamless guest experience while maintaining the venue's premium standards.

Customer Service Payment Processing VIP Staff Training Inventory Management Communication Problem Solving

Customer Service & Bar Staff

Simmons Tower Bridge

Jan 2018 - Jan 2020 (2 years)

Delivered excellent customer service in a fast-paced, high-volume environment, regularly serving over 100 customers per shift. Prepared and served 50+ drinks during peak hours while maintaining accuracy and composure under pressure. Tracked and managed inventory, restocked supplies, and ensured stock levels were maintained throughout the shift.

Customer Service Inventory Management Staff Training Teamwork Communication Problem Solving Time Management

Real Estate Agent

London Real Estate Expertise

Jan 2017 - Jan 2019 (2 years)

Conducted property viewings for clients, showcasing houses and apartments with professionalism and enthusiasm. Communicated with clients via email, phone, and online platforms, providing timely and informative responses. Advertised listings across various platforms, effectively promoting properties and generating interest.

Property Viewings Client Communication Scheduling Negotiation Client Relationship Management Sales Marketing Problem Solving

Sales Assistant

Trinity - Lee Green Secondary School

Jan 2017 - Jan 2018 (1 year)

Greeted guests warmly and ensured each customer had a positive experience throughout the night. Participated in sales challenges and consistently exceeded targets through upselling techniques and team support. Assisted with venue organisation, cleaning, and decorating to create a welcoming and professional atmosphere.

Customer Service Sales Upselling Teamwork Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Westminster - Edgware College

Business Law, Business Law

Studied Business Law at Westminster - Edgware College. Maintained a clean, organised, and efficient workspace, contributing to a seamless customer experience. Trained new staff members, helping them adapt quickly and deliver quality service.

Trinity - Lee Green Secondary School

GCSE, Secondary Education

Attended Trinity - Lee Green Secondary School. Greeted guests warmly and ensured each customer had a positive experience throughout the night. Participated in sales challenges and consistently exceeded targets through upselling techniques and team support.