Catherine Hutton

Drive sales growth across retail and leisure channels by managing key customer relationships, executing promotional and merchandising plans, and supporting seasonal and new product launches to improve availability and visibility.

Managed inbound and outbound customer contacts to set up repayment plans and complete income & expenditure assessments for financially vulnerable customers, ensuring FCA-compliant treatment and recovery outcomes.

Delivered product training, onboarded customers, led field sales and marketing, and managed daily/month-end reconciliations and reporting while supervising a team of four and handling HR queries.

Managed sales and marketing of VoIP, hosted phone systems, broadband, and managed IT services for over 100 clients, driving new business, upsells, and account growth to meet KPI and revenue targets.

Processed payments, managed sales ledger and reconciliations, handled customer queries and remittances, and produced daily reports to support accounts receivable and credit control processes.

Delivered front-of-house customer service, sales and marketing to corporate clients, managed bookings, events and facilities coordination, and handled administration and reconciliations.

Led branch operations for fleet leasing, overseeing sales of full maintenance and operating leases, staff management, key account growth, CRM use, and achievement of monthly and annual sales targets.

Planned and implemented core facility services including cleaning, catering, security and maintenance, managed contractors and budgets, and ensured health & safety compliance and service value.