Tene Beasley

Assisted with daily activities such as bathing, dressing, grooming, and medication management. Collaborated with healthcare professionals and family members to ensure continuity of care.

Handles inbound and outbound communications, emails, and chats related to healthcare services and insurance. Assists members, patients, and healthcare providers with inquiries regarding benefits, claims, authorizations, and billing.

Managed incoming calls for Nike, addressing sales, claims, and missing orders. Resolved 95% of customer issues on the first call, significantly improving customer satisfaction.

Assisted members with health plans, billing, claims, and pharmacy benefits, reducing call handling time by 15%. Streamlined enrollment and transportation processes, enhancing member satisfaction.

Coordinated shipping and receiving operations, reducing errors by 20%. Audited daily shipments, ensuring accuracy and timely delivery.

Assisted with patient care, enhancing the quality of life for patients. Provided personal care, including feeding, bathing, and clothing.

Enhanced patient experience by greeting visitors and managing communications. Facilitated Medicaid verifications and accepted co-payments for outpatient rehab.

Implemented customer service strategies, increasing sales by 10%. Achieved high customer satisfaction scores by resolving service issues.

Operated VAC-seal machine, improving production efficiency by 15%. Trained team members on OSHA regulations and food safety practices.

Completed an Associate's degree focusing on healthcare management principles and practices. Gained foundational knowledge in the administration and operations of healthcare systems.

Pursued an Associate's degree in Liberal Arts, developing a broad understanding across various disciplines. Enhanced critical thinking, communication, and problem-solving skills.