Jenelle Francis
@jenellefrancis
Customer service professional with expertise in medical billing and coding
What I'm looking for
I am a dedicated customer service-oriented professional with a strong background in medical billing and office administration. My experience includes providing timely and accurate data to ensure reimbursement services while adhering to policies and procedures to maintain quality and confidentiality. I take pride in my ability to manage medical records and navigate complex healthcare systems, ensuring that patient information is handled with the utmost care.
Throughout my career, I have honed my skills in medical terminology, insurance verification, and electronic health records management. My academic achievements, including recognition on the High Honor Roll, reflect my commitment to excellence. I have successfully performed medical screenings and managed patient registrations, demonstrating my ability to work effectively in fast-paced healthcare environments.
In addition to my medical office experience, I have also worked in various customer service roles, where I developed strong communication and teamwork skills. I am eager to leverage my expertise in a challenging new role that allows me to contribute to a healthcare organization dedicated to providing exceptional patient care.
Experience
Work history, roles, and key accomplishments
Warehouse Associate
Premier Staffing Solutions
Oct 2021 - Apr 2022 (6 months)
Worked on various production lines, packing and assembling products for shipment to store locations. Ensured efficient production processes.
Hand Packers and Packagers
First Choice Personnel LLC
Aug 2021 - Nov 2021 (3 months)
Ensured availability of tools and products for production. Maintained smooth operations and met daily production goals while packing medical supplies.
Crew Member
S&A Construction
May 2019 - May 2020 (1 year)
Assisted in house and hotel renovations, ensuring clean and welcoming environments by removing and replacing furnishings and electrical components.
Cashier / Customer Service
Dunkin Donuts
Jan 2018 - Sep 2018 (8 months)
Greeted customers and maintained a clean workstation. Worked collaboratively with team members to ensure effective communication and service.
Healthcare Screener
KEDPlasma USA
Jul 2016 - Dec 2016 (5 months)
Performed medical screenings for patients, ensuring compliance with policies and procedures. Entered vital signs and health records into the company system, providing care consistent with professional standards.
Cashier / Customer Service
Dollar Tree
Aug 2014 - Jun 2016 (1 year 10 months)
Created a positive shopping atmosphere by greeting customers and providing assistance. Managed cash transactions and ensured store cleanliness.
Crew Member
KFC
Dec 2012 - Apr 2013 (4 months)
Performed food production tasks and served customers at the cash register, ensuring operational excellence and cleanliness.
Hostess / Server
IHOP
Feb 2007 - Oct 2007 (8 months)
Greeted patrons and managed seating arrangements. Handled phone inquiries and scheduled reservations, ensuring a welcoming atmosphere.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science Degree, Health Sciences
2015 - 2016
Comprehensive training included: Prepare and submit claims to various insurance companies electronically and by paper. Maintain medical charts and electronic medical records (EMR/EHR) systems. Perform collections; correct and resubmit claims. Schedule and confirm appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical servi
Ultimate Medical Academy
Diploma, Medical Office and Billing
2015 - 2015
Diploma in Medical Office and Billing Specialist, focusing on the skills necessary for managing medical billing and office operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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