Jenelle FrancisJF
Looking for a job

Jenelle Francis

@jenellefrancis

Customer service professional with expertise in medical billing and coding

United States

What I'm looking for

I am looking for a role that values patient care and offers growth opportunities.

I am a dedicated customer service-oriented professional with a strong background in medical billing and office administration. My experience includes providing timely and accurate data to ensure reimbursement services while adhering to policies and procedures to maintain quality and confidentiality. I take pride in my ability to manage medical records and navigate complex healthcare systems, ensuring that patient information is handled with the utmost care.

Throughout my career, I have honed my skills in medical terminology, insurance verification, and electronic health records management. My academic achievements, including recognition on the High Honor Roll, reflect my commitment to excellence. I have successfully performed medical screenings and managed patient registrations, demonstrating my ability to work effectively in fast-paced healthcare environments.

In addition to my medical office experience, I have also worked in various customer service roles, where I developed strong communication and teamwork skills. I am eager to leverage my expertise in a challenging new role that allows me to contribute to a healthcare organization dedicated to providing exceptional patient care.

Experience

Work history, roles, and key accomplishments

FL

Hand Packers and Packagers

First Choice Personnel LLC

Aug 2021 - Nov 2021 (3 months)

Ensured availability of tools and products for production. Maintained smooth operations and met daily production goals while packing medical supplies.

SC

Crew Member

S&A Construction

May 2019 - May 2020 (1 year)

Assisted in house and hotel renovations, ensuring clean and welcoming environments by removing and replacing furnishings and electrical components.

DD

Cashier / Customer Service

Dunkin Donuts

Jan 2018 - Sep 2018 (8 months)

Greeted customers and maintained a clean workstation. Worked collaboratively with team members to ensure effective communication and service.

KF

Crew Member

KFC

Dec 2012 - Apr 2013 (4 months)

Performed food production tasks and served customers at the cash register, ensuring operational excellence and cleanliness.

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy logoUA

Ultimate Medical Academy

Associate of Science Degree, Health Sciences

2015 - 2016

Comprehensive training included: Prepare and submit claims to various insurance companies electronically and by paper. Maintain medical charts and electronic medical records (EMR/EHR) systems. Perform collections; correct and resubmit claims. Schedule and confirm appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical servi

Ultimate Medical Academy logoUA

Ultimate Medical Academy

Diploma, Medical Office and Billing

2015 - 2015

Diploma in Medical Office and Billing Specialist, focusing on the skills necessary for managing medical billing and office operations.

Tech stack

Software and tools used professionally

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Jenelle Francis - Warehouse Associate - Premier Staffing Solutions | Himalayas