Open to opportunities

Chara Payne

@charapayne

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Dedicated customer service professional

United States

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What I'm looking for

Seeking a role that utilizes my customer service skills

As a seasoned customer service representative with experience in the healthcare industry, I have developed a strong passion for delivering exceptional service and ensuring customer satisfaction. My background in medicaid/medicare/pharmacy guidelines, policies, procedures, and systems has equipped me with the knowledge to effectively address customer inquiries and resolve concerns.

Throughout my career, I have demonstrated my ability to work in fast-paced environments, think critically, and provide empathetic support to customers. My experience in navigating company software, such as Avaya and Microsoft Excel, has also enabled me to efficiently manage customer data and provide accurate information.

In addition to my technical skills, I possess excellent communication and problem-resolution skills, which have been essential in my previous roles. I am confident in my ability to provide superior customer service, address concerns, and resolve problems swiftly, making me an ideal candidate for a customer-facing role.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Highmark Wholecare

Aug 2017 - Aug 2019 (2 years)

Provided exceptional customer service as a Provider, Member, and Appeal Service Representative. Educated on Medicaid, Medicare, and pharmacy guidelines while maintaining high caller satisfaction. Developed policies and trained team members to improve service standards and reduce inconsistencies.

Customer Service Communication Training Policy Development Empathy Microsoft Excel

Customer Service Representative

Highmark Wholecare

Dec 2016 - Sep 2017 (9 months)

Educated members on benefits and care gaps while acting as a liaison between members and physicians. Documented calls and requests, assisted with claims and authorizations, and trained on provider services.

Customer Service Claims Communication Documentation Training Microsoft Office Advocacy

Customer Service Representative

Alorica

Jul 2015 - Dec 2016 (1 year 5 months)

Delivered exceptional customer service by addressing inquiries related to billing and product feedback. Collaborated with management to enhance support processes and trained new personnel on company policies.

Customer Service Communication Team Collaboration Training Email Support Product Knowledge Billing Customer Satisfaction Microsoft Office

Customer Service Representative

Sears Carpet Cleaning & Air Duct Cleaning

Mar 2014 - Dec 2014 (9 months)

Provided customer service support, tracked service cases, and promoted products. Achieved high customer satisfaction ratings while processing orders with exceptional accuracy.

Customer Service Communication Problem Solving Order Processing Customer Satisfaction Microsoft Office

Data Entry Specialist

Innisfree Incorporated

Jul 2014 - Dec 2014 (5 months)

Managed and updated stockholder information while ensuring data accuracy. Processed an average of 200 entries per day with 100% accuracy and maintained records of entry activities.

Data Entry Data Validation Microsoft Office Time Management Research Analysis