Open to opportunities

anaiya selvon

@anaiyaselvon

Detail-oriented healthcare customer service specialist improving patient outcomes through efficient operations and compassionate support.

United States

Message

What I'm looking for

I'm seeking a patient-focused administrative or customer service role in healthcare where I can apply care coordination, Salesforce and data-analysis skills to improve operational efficiency within a collaborative team.

I am a detail-oriented and compassionate customer service representative with a Bachelor of Science in Integrated Health Science and a strong foundation in healthcare operations, patient services, and administrative support.

I have multi-year experience in call center and remote customer service roles, proficiency with Microsoft Office Suite and the Private Client Data System (Salesforce), and hands-on administrative healthcare experience managing patient scheduling, insurance verification, and billing queries.

At Northside Hospital I managed front-desk operations, assisted case managers with chronic disease care coordination, and aided in implementing an appointment reminder system that decreased no-show rates while consistently applying HIPAA-compliant processes to improve care delivery.

Experience

Work history, roles, and key accomplishments

Administrative Assistant - Healthcare

Northside Hospital

Jul 2024 - Apr 2025 (9 months)

Managed front-desk operations including patient scheduling, insurance verification, and billing queries; assisted case managers in chronic disease care coordination and implemented an appointment reminder system that decreased no-show rates.

Scheduling Insurance Verification Medical Billing Care Coordination EHR Customer Service

Customer Service Representative

AAA

Mar 2020 - Apr 2024 (4 years 1 month)

Managed fast-paced call-taking for auto shop sales and dispatch, analyzing emergency scenarios and recording accurate information for timely solutions.

Data Entry Customer Support Problem Solving CRM

Customer Service Representative

Sykes

Jul 2019 - Jan 2020 (6 months)

Handled inbound customer requests via phone, chat, and video, resolving issues through empathy and timely problem-solving while multitasking across systems.