Open to opportunities

Kya Dunbar

@kyadunbar

Message

Customer service and healthcare professional who delivers accurate data entry, verification, and client support.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can use accurate data entry, phone communication, and eligibility/insurance verification skills to support customers or clients. I value clear processes, timely communication, and measurable outcomes.

I’m a customer service and healthcare professional with over 3 years of experience supporting clients in home care and call center environments. I’m known for accurate information handling—whether I’m “Verified client eligibility and coordinated care with insurance requirements” or providing timely updates to clients and family members.

In customer service roles, I deliver “high-quality customer service” by resolving issues “on first contact,” using data entry to “access and update customer product information,” and managing complaint resolution while maintaining professionalism. I also bring quality and operational discipline from my work in production and inventory, including “quality assurance checks and final inspections” and “database management,” giving me a seamless transition into insurance verification responsibilities.

Experience

Work history, roles, and key accomplishments

Home Care Aide

April Home Care

Apr 2025 - Apr 2026 (1 year)

Verified client eligibility and coordinated care in line with insurance requirements. Communicated care progress and updates to clients and family members and provided personal care and daily activity support.

Insurance Coordination Scheduling coordination Safety Compliance

Customer Service Representative

Alorica Calling Center

Feb 2022 - Apr 2025 (3 years 2 months)

Provided high-quality customer service by resolving inquiries and issues on first contact to improve satisfaction. Managed complaint resolution in a fast-paced environment and used data entry to update customer product information.

Inbound Customer Support Complaint Resolution Data Entry Verbal Communication Fast Paced Active Listening

Production Assembly Associate

Magna Mirrors

Jan 2019 - Jan 2022 (3 years)

Performed quality assurance checks and final inspections to ensure parts met strict standards. Scanned and verified production items for accurate inventory and supported process improvement to enhance quality and efficiency.

Quality Assurance (QA)Production Scanning Inventory Verification Process Improvement Record keeping

Inventory and Quality

Sunland Logistics Solutions

Apr 2014 - Feb 2018 (3 years 10 months)

Maintained accurate purchasing and inventory records using detailed data entry and database management. Generated operational reports and documented incoming stock shipments to support inventory control and compliance.

Inventory Management Data Entry Database Management Stock Receipt Documentation Reporting Stock Control Compliance Support