Kelly F
@kellyf
Customer Service and healthcare support leader with 8+ years improving access, prior auths, and member experiences.
United StatesWhat I'm looking for
I’m a results-driven Customer Service and Healthcare Support professional with 8+ years of experience in healthcare administration, patient services, call center operations, insurance support, and medical scheduling. In remote roles, I handle 50–80 customer interactions daily while maintaining customer satisfaction and quality scores in the 90% range.
I’m known for strong problem-solving and patient advocacy, including HIPAA compliance and coordinating solutions across departments. From managing prescription benefits, prior authorizations, medication refills, and account maintenance to supporting registration, scheduling, confirmations, and copay collection, I bring consistent empathy and efficiency while using EMR/EHR systems and multiple platforms.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hca Parallon
Apr 2026 - Present (2 months)
Handled 50–80 customer interactions daily while maintaining service efficiency and customer satisfaction, consistently achieving quality scores in the 90% range. Resolved complex concerns by updating records, coordinating solutions across departments, and ensuring compliance with healthcare privacy policies.
Customer Service Representative
Optum Rx / Unitedhealth Group
Dec 2021 - Feb 2026 (4 years 2 months)
Managed 50–80 member calls daily for prescription benefits, prior authorizations, medication refills, payments, and account maintenance while maintaining customer satisfaction and quality assurance scores in the 90% range. Resolved complex issues with empathetic, professional support using multiple systems to improve member experience.
Customer Service Representative
Alvi Transport Inc.
Oct 2023 - Apr 2024 (6 months)
Coordinated medical transportation services while delivering exceptional member support. Provided timely customer service to ensure smooth transportation coordination.
Managed patient registration, scheduling, and appointment confirmations while collecting copay payments. Supported efficient front-desk operations through accurate data entry and patient coordination.
Education
Degrees, certifications, and relevant coursework
DeVry University
Completed college coursework at DeVry University in Florida.
Availability
Location
United StatesAuthorized to work in
Job categories
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