Danielle Harrington

Provided exceptional customer service by promptly responding to inquiries and resolving issues. Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response.

Managed a high volume of patient calls, scheduling appointments and rescheduling as needed. Provided one-call resolution by coordinating with providers on behalf of patients.

Addressed customer and employee complaints, resolving conflicts using the HEAT method. Trained employees to provide exceptional customer service and completed store-wide resets.

Responsible for training up to 30+ new agents at a time, introducing new skills and gradually integrating them into live calls and chats. Completed weekly payroll, schedule adjustments, coaching, and career development.

Assisted clients with the retrieval of EHR and EMR for federal and state reviews. Provided remote customer service support.

Greeted customers and answered questions regarding services and products. Helped locate products, checked prices, and stocked and organized shelves and displays.

Supported and provided individualized sales and customer service. Answered phone calls, responded to customer requests, and placed orders in the computer system.

Responsible for the completion of billing for Medicaid, CAP, and Align Staffing for client care weekly. Organized and maintained client medical records.

Responsible for the completion of billing for various programs including Medicaid and Tri-Care. Organized and maintained children's records and completed payroll and scheduling monthly.

Completed coursework focused on health science principles and practices. Gained foundational knowledge relevant to the healthcare field.

Completed high school education, fulfilling all requirements for graduation. Developed foundational academic skills.