sylvia webster

I am a compassionate healthcare customer service professional with over a decade of experience advocating for patients and resolving complex benefits, claims, and billing inquiries. I consistently deliver empathetic, accurate support and prioritize data integrity when managing medical records and accounts.

Throughout my career I have handled inbound and outbound member outreach, payment collections, scheduling, care coordination with therapists, and eligibility and claims resolution. I have a track record of first-call issue resolution, improving customer satisfaction, and coaching peers on quality service delivery.

I hold certification as a Medical Biller/Coder Specialist and Professional Coder, and I seek to apply my healthcare administration and customer-relations skills to a Customer Service Representative role that values patient advocacy, clear communication, and process-driven results.