LHLester Van Huss
@lestervanhuss
Customer-focused medical administrative professional with extensive healthcare and CSR experience.
United StatesWhat I'm looking for
Top-performing customer service oriented professional. I am capable of multi-tasking and prioritizing workloads to ensure timely delivery. I have the ability to maintain courteous and professional working relationships with employees at all levels. Accustomed to handling information that is confidential. Possesses 20+ years cross-functional medical experience.
Experience
Work history, roles, and key accomplishments
Home Health Aide
Hope Home Health Care Inc.
May 2014 - Present (11 years 5 months)
Provided personal care and daily living assistance, prepared meals, engaged clients in activities and maintained patient care records to report condition and progress to supervisors, enhancing clients' quality of life.
CSR1 Agent
Centene
Mar 2024 - Dec 2024 (9 months)
Handled inbound member calls for Medicaid plans, assisted with benefits, medications and billing, and filed grievances, prior authorizations and drug exception requests; completed pharmacy 2.0 and SME training. Posted and set up premium payments and redirected complex issues to appropriate departments.
Customer Service Rep
K&N Engineering
Mar 2023 - Dec 2023 (9 months)
Answered incoming customer calls, processed sales, returns and account adjustments, and resolved customer issues to maintain account accuracy and satisfaction.
CSR 2.0 Agent
Everise
Apr 2020 - Dec 2021 (1 year 8 months)
Managed inbound member inquiries for Centene/WellCare plans, assisted with plan and medication questions, posted premium payments, set up recurring payments, and filed grievances and prior authorizations; completed pharmacy 2.0 and SME training.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Health Sciences - Medical Administrative Assistant
2019 - 2019
Grade: 4.00
Completed an Associate of Science in Health Sciences with a focus on Medical Administrative Assistant and earned a Diploma in Medical Administrative Assistant in 2019.
Richland Community College
Pharmacy Technician (certificate), Pharmacy Technology
1994 - 1994
Completed Pharmacy Technician training at Richland Community College in 1994.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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