Lyric Harper

Performed administrative care management tasks, including member outreach by phone, answering inbound calls, scheduling services, and coordinating care plan next steps. Served as a point of contact for members and providers, resolved issues, and documented member records in accordance with applicable guidelines.

Managed Medicaid Part D patient cases by conducting assessments, developing individualized care plans, and coordinating service delivery with interdisciplinary teams. Tracked program effectiveness through data collection, analysis, and reporting while maintaining accurate documentation of client interactions and outcomes.

Used CRM systems to support patients by placing refills for patients with critical health conditions and providing exceptional customer service. Performed insurance verification, benefit investigation, intake reviews, and prior authorization while maintaining organized, highly confidential patient profiles.

Handled insurance verification and applied strong knowledge of state and federal motor vehicle regulations to support operations. Communicated clearly with customers and stakeholders while applying analytical problem-solving and decision-making to meet performance targets.

Scheduled site visit appointments by coordinating with medical staff and stakeholders to ensure timely, accurate planning. Maintained scheduling databases and health records, resolved conflicts, and provided status updates and reports on challenges during the visit process.

Provided insurance verification and responded to inquiries from patients, clinical staff, insurance providers, and vendors with accurate, timely information. Scheduled appointments and tests, assisted with insurance benefit questions and billing issues, and coordinated with clinical and insurance teams to obtain approvals while maintaining patient confidentiality.

Assisted customers in a warm, professional manner with questions regarding tax returns and general information about EIP 1, 2, and 3. Provided customer support to help resolve inquiries accurately and efficiently.

Managed inbound and outbound customer calls to enroll or update policies during the Annual Enrollment Period (AEP). Provided information on health insurance plan benefits and resolved billing discrepancies, complaints, and other customer inquiries while maintaining accurate customer records.

Collected past-due credit card payments, posted payments, and set up payment arrangements for customers. Ensured follow-through on payment actions and accurate account updates.

Assisted customers with purchases while supporting store opening and closing operations. Restocked merchandise, managed deposits, and helped drive customer engagement through account services.

Greeted customers and served food while ensuring the serving line stayed properly supplied. Provided reliable service and supported smooth restaurant operations during shifts.

Supported retail store operations by assisting customers and contributing to daily sales and floor support needs. Helped maintain a customer-focused experience in a fast-paced retail environment.

Earned a high school diploma at Pearland High School from 2013 to 2016.