Teara McGregory
@tearamcgregory
Seasoned customer service professional with 10 years of expertise.
What I'm looking for
As a seasoned customer service professional with 10 years of experience, I have honed my skills in resolving inquiries and enhancing customer satisfaction. My background in customer-facing roles at Alabama Power Company, Regions Bank, and T-Mobile has equipped me with strong communication skills and problem-solving abilities. I am now actively seeking a Customer Service Rep position to leverage my extensive service background and performance-driven approach.
Throughout my career, I have demonstrated my ability to excel in roles that require strong communication skills and problem-solving abilities. My experience at Regions Bank and T-Mobile has given me a unique understanding of the importance of delivering exceptional customer service. I am confident that my skills and experience make me an ideal candidate for a Customer Service Rep position.
In addition to my customer service experience, I have also developed strong analytical skills through my work as an AI Writing Evaluator at Outlier. This role has given me the opportunity to work with advanced AI tools and contribute to the continuous improvement of content assessment methodologies. I am excited to bring my skills and experience to a new role and continue to deliver exceptional customer service.
Experience
Work history, roles, and key accomplishments
AI Writing Evaluator
Outlier
Jan 2024 - Jul 2024 (6 months)
Conduct comprehensive analysis and evaluation of written content, utilizing advanced AI tools to ensure quality and provide constructive feedback for enhancement.
Lifeline Specialist
Regions Bank
Feb 2023 - Mar 2024 (1 year 1 month)
Offered expert guidance to associates on bank products, services, and operational policies, enhancing branch operational efficiency.
Customer Associate
Alabama Power Company
Nov 2018 - Sep 2022 (3 years 10 months)
Addressed a high volume of customer inquiries via chat and phone, ensuring efficient resolution and high satisfaction levels.
Associate Expert
T-Mobile
Jan 2018 - Nov 2018 (10 months)
Addressed customer inquiries, effectively discerning needs and offering tailored solutions that enhanced satisfaction and loyalty.
Service Desk Technician
EmeSec – ASM Research
Jan 2016 - Jul 2017 (1 year 6 months)
Delivered first-level technical support, efficiently resolving software and hardware issues to ensure minimal downtime and optimal system performance.
Education
Degrees, certifications, and relevant coursework
Teara hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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