Teara McGregory - AI Writing Evaluator - Outlier | Himalayas
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Teara McGregory

@tearamcgregory

Seasoned customer service professional with 10 years of expertise.

United States

What I'm looking for

Seeking a Customer Service Rep position to leverage extensive service background and performance-driven approach.

As a seasoned customer service professional with 10 years of experience, I have honed my skills in resolving inquiries and enhancing customer satisfaction. My background in customer-facing roles at Alabama Power Company, Regions Bank, and T-Mobile has equipped me with strong communication skills and problem-solving abilities. I am now actively seeking a Customer Service Rep position to leverage my extensive service background and performance-driven approach.

Throughout my career, I have demonstrated my ability to excel in roles that require strong communication skills and problem-solving abilities. My experience at Regions Bank and T-Mobile has given me a unique understanding of the importance of delivering exceptional customer service. I am confident that my skills and experience make me an ideal candidate for a Customer Service Rep position.

In addition to my customer service experience, I have also developed strong analytical skills through my work as an AI Writing Evaluator at Outlier. This role has given me the opportunity to work with advanced AI tools and contribute to the continuous improvement of content assessment methodologies. I am excited to bring my skills and experience to a new role and continue to deliver exceptional customer service.

Experience

Work history, roles, and key accomplishments

AC

Customer Associate

Alabama Power Company

Nov 2018 - Sep 2022 (3 years 10 months)

Addressed a high volume of customer inquiries via chat and phone, ensuring efficient resolution and high satisfaction levels.

ER

Service Desk Technician

EmeSec – ASM Research

Jan 2016 - Jul 2017 (1 year 6 months)

Delivered first-level technical support, efficiently resolving software and hardware issues to ensure minimal downtime and optimal system performance.

Education

Degrees, certifications, and relevant coursework

Teara hasn't added their education

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Tech stack

Software and tools used professionally

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