Kiara JKJ
Open to opportunities

Kiara J

@kiaraj

Detail-oriented customer service professional with 7 years of experience.

United States

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a dedicated professional with over seven years of experience in customer service roles across various industries, including call centers and banking. My journey has equipped me with strong communication skills and a commitment to fostering positive relationships with customers and team members. I thrive in fast-paced environments and excel at problem-solving, prioritizing tasks, and maintaining accuracy.

Throughout my career, I have worked with reputable companies such as Peloton, Cross River Bank, and Betterment, where I have consistently delivered exceptional service. I have a proven track record of responding to customer inquiries, troubleshooting technical issues, and providing clear information about products and services. My ability to educate clients on investment strategies and account management has been instrumental in helping them make informed decisions.

As I continue to grow professionally, I remain passionate about contributing to any job positioning that allows me to leverage my skills and experience to enhance customer satisfaction and drive business success.

Experience

Work history, roles, and key accomplishments

TB
Current

Investing Support Agent

TTEC - Betterment

Jan 2023 - Jan 2024 (1 year)

Responded to customer inquiries about investment products and services. Educated clients on investment strategies and assisted with account management while ensuring compliance with policies.

Education

Degrees, certifications, and relevant coursework

Wayne State University logoWU

Wayne State University

Associate Degree, Arts

2021 -

Completed an Associate Degree in Arts, focusing on developing a strong foundation in various disciplines while enhancing critical thinking and communication skills.

Tech stack

Software and tools used professionally

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