Kiara J
@kiaraj
Detail-oriented customer service professional with 7 years of experience.
What I'm looking for
I am a dedicated professional with over seven years of experience in customer service roles across various industries, including call centers and banking. My journey has equipped me with strong communication skills and a commitment to fostering positive relationships with customers and team members. I thrive in fast-paced environments and excel at problem-solving, prioritizing tasks, and maintaining accuracy.
Throughout my career, I have worked with reputable companies such as Peloton, Cross River Bank, and Betterment, where I have consistently delivered exceptional service. I have a proven track record of responding to customer inquiries, troubleshooting technical issues, and providing clear information about products and services. My ability to educate clients on investment strategies and account management has been instrumental in helping them make informed decisions.
As I continue to grow professionally, I remain passionate about contributing to any job positioning that allows me to leverage my skills and experience to enhance customer satisfaction and drive business success.
Experience
Work history, roles, and key accomplishments
Investing Support Agent
TTEC - Betterment
Jan 2023 - Jan 2024 (1 year)
Responded to customer inquiries about investment products and services. Educated clients on investment strategies and assisted with account management while ensuring compliance with policies.
Bank Representative
FCR Call center - Cross River Bank
Jan 2022 - Jan 2023 (1 year)
Delivered accurate information regarding banking products and services. Assisted customers with account management, loan inquiries, and identified fraudulent activities.
Customer Service Representative
FCR Call center - Peloton
Jan 2020 - Jan 2022 (2 years)
Provided exceptional customer service by responding to inquiries via phone, email, and chat. Assisted customers with account management, troubleshooting technical issues, and documented interactions to improve services.
Education
Degrees, certifications, and relevant coursework
Wayne State University
Associate Degree, Arts
2021 -
Completed an Associate Degree in Arts, focusing on developing a strong foundation in various disciplines while enhancing critical thinking and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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