Looking for a job

Nelson Obul

@nelsonobul

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Seasoned customer support professional specializing in remote service, retention, and team leadership.

United States

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What I'm looking for

I seek remote roles focused on customer experience, team leadership, training, and process-driven retention improvements.

I am a customer support leader with eight years of experience delivering remote service excellence, improving retention, and training teams. I consistently drive measurable improvements—such as increasing customer satisfaction by 20% and boosting retention through process and CRM optimizations.

I excel in multi-channel support, CRM management, performance-metrics analysis, and creating onboarding and training documentation to scale service delivery. I bring strong communication, conflict-resolution, and operational skills to roles focused on customer experience and team performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

AllState

Jul 2025 - Present (6 months)

Conducted outbound calls using dialer systems to screen and qualify leads and maintained accurate CRM records, increasing customer satisfaction by 20% through personalized communication.

CRM Outbound Calling Customer Communications Data Entry Remote Collaboration

Customer Support Agent

Lawton Lighthouse

May 2023 - Jul 2025 (2 years 2 months)

Delivered multi-channel support (phone, email, chat) that improved customer comprehension by 15% and optimized record management, contributing to a 12% increase in retention.

CRM Customer Feedback Analysis Process Improvement Customer Retention Complaint Resolution Remote Support Data Management

Customer Service Representative

Majorel

Oct 2022 - Oct 2023 (1 year)

Handled 80+ daily inquiries and partnered with remote teams to optimize service protocols, boosting customer satisfaction by 20% through personalized support and faster resolution.

Product Knowledge Remote Team Response Time Optimization CRM Customer Satisfaction Call Center Operations

Customer Service Representative

Metro by T-Mobile

May 2022 - Oct 2022 (5 months)

Provided multi-channel customer support and analyzed feedback to refine processes and improve record management, contributing to enhanced retention and sales outcomes.

CRM Customer Feedback Analysis Records Management Complaint Resolution Sales Support Customer Retention

Customer Service Associate

Bubbly Management Group

Jan 2020 - May 2022 (2 years 4 months)

Resolved complex customer queries, created documentation and training programs, and managed client onboarding to ensure smooth integration and ongoing engagement.

Customer Onboarding Documentation Training Client Relationship Management CRM Remote Support

Services and Facilities Executive

Kava

Aug 2017 - May 2019 (1 year 9 months)

Analyzed call patterns and refined customer service protocols, oversaw complaint resolution and managed supply inventory across sites to improve operational efficiency.

Protocols Complaint Resolution Inventory Management Policy Updates Cross Site Coordination Reporting

Teller & Shop Manager

Unknown

Aug 2015 - Aug 2017 (2 years)

Oversaw teller operations, ensured accurate cash reconciliation and compliance with financial regulations, and performed regular cash audits to maintain financial integrity.

& Compliance Reporting

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Arts, International Relations

Completed a Bachelor of Arts in International Relations, focusing on global affairs and analytical skills relevant to client relations and policy understanding.