DLDuivas Langston
@duivaslangston
Customer service professional with a knack for problem-solving.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in technical support and customer relations. Currently, I work at Bank of America, where I manage a high volume of inbound inquiries and consistently exceed performance metrics. My ability to resolve complex issues has led to a remarkable 89% increase in customer satisfaction scores, showcasing my commitment to delivering exceptional service.
Throughout my career, I have developed strong skills in active listening, empathy, and conflict resolution. My experience at Humana further honed my ability to understand customer needs deeply and cultivate trust. I thrive in remote work environments, demonstrating adaptability and self-management while utilizing various CRM software to document interactions and manage follow-ups effectively.
Experience
Work history, roles, and key accomplishments
Hybrid Remote Tech Support
Bank of America
Jan 2022 - Present (3 years 6 months)
Managed a high volume of inbound customer inquiries across multiple channels, consistently exceeding performance metrics. Resolved complex customer issues efficiently, increasing customer satisfaction by 89%. Utilized CRM software to accurately document interactions and manage follow-ups.
Customer Relations & Helpdesk
Humana
Apr 2020 - Jan 2022 (1 year 9 months)
Provided comprehensive customer support and resolved inquiries in a helpdesk environment. Focused on building strong customer relationships and de-escalating complex situations through compassionate communication.
Education
Degrees, certifications, and relevant coursework
Southern University at New Orleans
Associate of Arts, Psychology
Studied core concepts in psychology, including human behavior, cognitive processes, and research methodologies. Developed foundational knowledge in psychological theories and applications.
G.W Carver High school of the Arts
High School Diploma, General studies
Completed a comprehensive curriculum covering various academic subjects. Engaged in general studies to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Duivas?
You can contact Duivas and 90k+ other talented remote workers on Himalayas.
Message DuivasFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
