Open to opportunities

Jane Doe

@janedoe

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Dynamic customer service professional with a proven track record.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic customer service professional with a proven track record at T-Mobile, where I excelled in customer satisfaction and account management. My ability to provide creative solutions and communicate effectively has consistently enhanced the customer experience while driving sales. I am detail-oriented and organized, thriving in collaborative environments to ensure optimal outcomes for both clients and teams.

During my tenure at T-Mobile, I resolved tech issues and increased sales by educating prospects on the benefits of our products and services. I aimed for first-call resolution for customer issues, utilizing my training and multitasking skills to provide the best care possible. My experience at Burger King as a Team Lead further honed my leadership abilities, where I trained new team members and promoted a positive work environment through teamwork and open communication.

Experience

Work history, roles, and key accomplishments

T-

Account Care Expert

T-Mobile

Feb 2024 - Present (1 year 6 months)

Achieved first-call resolution for customer issues by utilizing training, research, and multitasking skills. Maintained up-to-date knowledge of products and policies through ongoing training, while demonstrating empathy and professionalism in customer interactions.

Call Resolution Customer Service Training Multitasking Empathy Upselling Payment Processing Communication

T-

TFB Tech Expert

T-Mobile

Aug 2021 - Present (4 years)

Resolved technical issues using training and database systems, ensuring optimal customer satisfaction through follow-up. Increased sales by educating prospects on product benefits and effectively referred customers to appropriate departments for issue resolution.

Technical Support Customer Satisfaction Sales DataBase Systems Product Education Communication Troubleshooting Account Management

Team Lead

Burger King

Jul 2018 - Present (7 years 1 month)

Trained new team members on company procedures and safety requirements, fostering a positive work environment through teamwork and open communication. Managed schedules, accepted time off requests, and ensured optimal coverage to meet production goals.

Team Leadership Training Customer Satisfaction Scheduling Communication Problem Solving Teamwork Leadership

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

2015 - 2019

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.