Taquasha Smalley
@taquashasmalley
Experienced customer service representative with strong technical support skills.
United StatesWhat I'm looking for
I am a dedicated customer service representative with over 10 years of experience in high-volume environments. My journey has equipped me with exceptional verbal and written communication skills, allowing me to effectively assist customers and resolve their inquiries. I thrive in challenging situations and take pride in my ability to learn quickly and adapt to new technologies.
Currently, I work as a Technical Support Analyst at NCR, where I monitor and troubleshoot ATMs while providing client and tech support. My previous roles have honed my skills in customer interaction, problem-solving, and team leadership, particularly during my time at AAA Texas, where I led a team in dispatching emergency roadside assistance. I am passionate about delivering quality service and ensuring customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
NCR
Nov 2019 - Present (5 years 8 months)
Monitored and troubleshooted ATMs, ensuring optimal performance and minimal downtime. Answered inbound calls and dispatched services, providing essential technical support to clients.
Tech/Inmate Support
Securus
Jan 2019 - Oct 2019 (9 months)
Handled open tickets and interacted with customers to process information in response to inquiries and requests. Assisted inmates with all account-related issues, demonstrating professionalism in written responses and office interactions.
Customer Service Representative
AAA Texas
Jul 2010 - Jun 2018 (7 years 11 months)
Answered inbound member emergency roadside calls and dispatched services for disabled drivers. Performed multi-tasking duties including taking payments and opening new membership accounts.
Education
Degrees, certifications, and relevant coursework
El Centro College
Some College, Education
Undertook college-level coursework in Education, focusing on foundational principles and practices within the field. Developed an understanding of educational theories and methodologies.
Lincoln High School Magnet Dallas
High School Diploma, General Studies
Completed high school education, earning a diploma. Acquired fundamental knowledge and skills across various subjects.
Availability
Location
United StatesAuthorized to work in
Job categories
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