Ellyssa Andrews
@ellyssaandrews
Dynamic customer service professional with a proven track record.
United StatesWhat I'm looking for
As a dynamic customer service professional, I have a proven track record of enhancing customer satisfaction through effective call handling and active listening. My experience includes working with renowned companies like Apple and Websters Bank, where I achieved a 20% reduction in inquiry handling times and improved customer satisfaction scores. I excel in building client relationships and utilizing my software expertise to deliver exceptional service.
Throughout my career, I have demonstrated strong problem-solving skills and empathy, which have been crucial in managing high call volumes and resolving customer issues efficiently. My commitment to continuous improvement is evident in my proactive approach to customer feedback and my ability to adapt to rapidly evolving technologies. I am now seeking a remote customer service role where I can leverage my skills and contribute to a team focused on delivering outstanding customer experiences.
Experience
Work history, roles, and key accomplishments
AppleCare Advisor
Apple
Jan 2024 - Nov 2024 (10 months)
Conducted thorough diagnostics for hardware and software issues, ensuring accurate solutions were provided to customers. Utilized Apple diagnostic tools to identify and solve a variety of technical issues and maintained detailed records of customer interactions.
Customer Care Rep
Websters Bank
Jun 2022 - Dec 2023 (1 year 6 months)
Managed high call volume with exceptional professionalism and efficiency, responding to customer needs through competent customer service and prompt problem-solving. Enhanced customer satisfaction by proactively contacting customers post-interaction and decreasing hold times by 15% during peak times.
Receiver
Visionworks
Oct 2021 - Mar 2022 (5 months)
Handled import/export documentation and maintained an on-time delivery rate of eyeglass receipts, ensuring deadlines were met. Resolved discrepancies in inventory records and managed product receipt operations.
Human Resource Specialist
Army Reserve
Feb 2015 - Jul 2021 (6 years 5 months)
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations. Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Chat Support Rep
Hulu
Aug 2020 - Feb 2021 (6 months)
Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support, reducing inquiry handling times by 20%. Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
US Bank Service Center
Jun 2017 - Sep 2018 (1 year 3 months)
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations. Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Education
Degrees, certifications, and relevant coursework
Judson Highschool
HS Diploma, General Studies
Activities and societies: Played trumpet in marching band for 3 years; Participated in JROTC for 3 years; Participated in choir for 3 years
Graduated early from high school. Participated in marching band, JROTC, and choir for three years each.
Ashford University
No Degree, English Literature
Completed 16 months of remote study in English Literature.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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