YOYoudeline Osias
@youdelineosias
Experienced Customer Service Representative with a focus on client satisfaction.
United StatesWhat I'm looking for
With over 8 years of experience as a Customer Service Representative, I have honed my skills in managing high call volumes and resolving complex issues. My journey in customer support has equipped me with the ability to enhance client relationships and drive service excellence. I am dedicated to ensuring customer satisfaction through effective communication and problem-solving.
Throughout my career, I have worked in various remote roles, including positions at Everise and TTEC Support, where I provided exceptional service via calls, chat, and email. My experience includes technical troubleshooting, billing resolution, and promoting service upgrades, all while maintaining a professional demeanor under pressure. I am adept at using CRM tools to track interactions and ensure a seamless customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise
Feb 2022 - Jan 2025 (2 years 11 months)
Managed customer inquiries across calls, chat, and email platforms. Cultivated strong client relationships and ensured satisfaction through diligent follow-ups and issue resolution.
CSR - Technical Support
TTEC Support
Dec 2020 - Dec 2022 (2 years)
Delivered remote technical support for mobile devices and hotspots. Diagnosed and resolved user issues effectively through clear and concise communication.
Customer Service Representative
Working Advantage
Feb 2018 - Dec 2020 (2 years 10 months)
Scheduled health assessments and addressed member inquiries professionally. Maintained composure and efficiency while managing high volumes of incoming calls.
Customer Service Representative
Answer First
May 2016 - Apr 2018 (1 year 11 months)
Resolved diverse customer inquiries, meticulously documented all calls, and implemented strategies for client retention. Focused on delivering excellent service and maintaining client loyalty.
Education
Degrees, certifications, and relevant coursework
South Broward High School
High School Diploma, General Studies
Completed high school education at South Broward High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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