TSTashieka Stobbs
@tashiekastobbs
Customer service professional with strong sales and communication skills.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in sales and client engagement. My career has been marked by a commitment to enhancing customer satisfaction and driving business profitability. I have successfully managed various roles, from outbound call center agent to sales representative, where I consistently exceeded performance targets and contributed to team success.
Throughout my career, I have honed my skills in effective communication, problem-solving, and time management. My ability to connect with clients and understand their needs has allowed me to excel in fast-paced environments. I am passionate about leveraging my expertise to support organizational goals while pursuing my own professional growth.
Experience
Work history, roles, and key accomplishments
Recruiting Liaison/Appointment Setter
SmartSetter
Oct 2023 - Jan 2024 (3 months)
Responsible for making outbound calls to Real Estate Agents to book appointments with brokers considering moving to their brokerage.
Outbound Call Center Agent
Versatel Marketing
Jul 2023 - Oct 2023 (3 months)
Engaged customers through outbound calls to gather information for health insurance qualification and transferred them to licensed agents.
Sales Representative
Professional Marketing Associates
Jun 2023 - Jul 2023 (1 month)
Made outbound calls to generate leads for the sales team and was promoted to close sales successfully.
Customer Service/Sales Representative
Calls Experts
Mar 2023 - Jun 2023 (3 months)
Handled inbound and outbound calls to engage customers in buying insurance and transferring them to licensed advisors.
Customer Support Agent
InTouch CX
May 2023 - May 2023 (0 months)
Handled inbound calls from delivery drivers for Walmart, resolving technical issues with the app during deliveries.
Customer Service Representative
Contact Point 360
Feb 2023 - Mar 2023 (1 month)
Assisted customers with billing inquiries on their Just Energy accounts, including payments and payment plans.
Customer Service Representative
Conduent/Continuum Global Solutions
Jun 2017 - Jun 2021 (4 years)
Managed incoming calls from truck drivers, obtaining details to dispatch service providers promptly.
Terminal Operator
Dixon’s Supreme Ventures Terminal
Apr 2017 - Apr 2017 (0 months)
Managed daily sales and reconciled cash amounts in the machine at the end of each day.
Clerical Assistant
Warsop Primary School
Sep 2015 - Aug 2016 (11 months)
Assisted the Principal with administrative tasks and supported teachers in the classroom during their absence.
Education
Degrees, certifications, and relevant coursework
NCTVET
Certification, Business Administration
2016 - 2016
Achieved Level 2 Certification in Business Administration, focusing on essential business skills and practices.
Hydel High School
CSEC, Business Administration
2014 - 2015
Completed CSEC examinations with subjects including Electronic Document Preparation and Management, Mathematics, Principles of Business, and History.
Troy High School
CSEC, General Education
2009 - 2013
Achieved CSEC qualifications in English Language, Principles of Accounts, Office Administration, and Social Studies.
William Knibb Memorial High School
2008 - 2009
Warsop Primary School
2002 - 2008
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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