Shade' Reid

As a Reservation Agent, I resolve booking issues and assist customers with reservation amendments or cancellations, ensuring a smooth customer experience.

In this role, I addressed customer concerns through calls, transferred escalated issues, and provided follow-up communications to ensure customer satisfaction.

I managed communications with parents, created digital systems for student records, and coordinated requests for donations on behalf of the school.

As a Customer Service Agent, I contacted various institutions to gather documents for court cases, ensuring timely and accurate information for legal proceedings.