Rodreeka Guthrie

As a Customer Service and Sales Representative, I greet customers, take accurate orders, and ensure satisfaction. I handle payments, monitor order status, and resolve complaints while upselling menu items to boost sales.

In this role, I responded to patient queries, verified insurance details, and resolved complaints. I maintained accurate records and assisted over 90 customers daily in a high-volume environment.

I assisted customers with inquiries on the Amazon platform, maintained professionalism, and promoted products. I achieved high customer satisfaction ratings and documented interactions for improvement.

Handled inbound calls and emails, streamlined issue resolution, and conducted customer surveys. I provided technical support and stayed updated on product knowledge to enhance user experience.

I responded to customer inquiries, maintained records, and built strong relationships. I customized sales techniques and ensured quality service post-installation.

I engaged with customers to drive sales, provided exceptional service, and communicated product quality. I achieved sales targets and developed new sales opportunities through effective communication.

During that period, the program provided comprehensive training that extended beyond cosmetology, equipping me with valuable skills in data entry, entrepreneurial development, customer service and English language proficiency.

In high school, I received a well-rounded education that focused on academic development and critical thinking, equipping me with the foundational knowledge and skills to succeed in further training and professional pursuits.