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DJ@delaniejames
Dedicated customer service professional with over 6 years of experience.
JamaicaI am a dedicated and personable customer service professional with over six years of experience across diverse industries. My expertise lies in resolving customer inquiries, managing complaints, and fostering positive relationships to enhance customer satisfaction and loyalty. I pride myself on my strong communication skills, problem-solving abilities, and multitasking capabilities, which allow me to thrive in fast-paced environments.
Throughout my career, I have effectively utilized CRM tools to deliver exceptional service and contribute to organizational success. My roles have ranged from a Customer Service Advocate to a Human Resource Intern, where I have honed my skills in managing customer interactions and supporting employee processes. I am committed to a proactive and empathetic approach in all my endeavors, ensuring that I meet and exceed customer expectations.
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Work history, roles, and key accomplishments
Advantage Call Center
Mar 2024 - Present (1 year 8 months)
Booked and managed flights for customers while effectively selling and upselling ancillary products. Provided comprehensive information regarding travel, ensuring customer satisfaction.
ROC HOTEL
Nov 2023 - Present (2 years)
Managed and filed employee documents to maintain up-to-date information and processed employee vacancy applications. Assisted in the planning and organization of various employee events.
VFS GLOBAL
Aug 2022 - Present (3 years 3 months)
Accurately entered applicants' data into the system to create profiles for review and processed payments for various visa applications. Collected, filed applications, and securely stored biometric data.
Hinduja Global Services
Nov 2021 - Present (4 years)
Assisted clients with issues related to their banking accounts and advised them on the status and any problems with transactions. Filed tickets for the efficient resolution of technical issues.
Alorica
Sep 2018 - Present (7 years 2 months)
Entered customer interaction details into the company reservation system to track requests and document solutions. Made reservations for flights, transfers, and hotel stays across the Caribbean and Canada, maintaining high customer satisfaction.
Degrees, certifications, and relevant coursework
CXC, General Studies
Activities and societies: English A -1, Information Technology -1, English Literature- 2, Social Studies -2, Agricultural Science - 2, Biology -3, Physics -3, Mathematics -3
Completed secondary education with strong passes in English A, Information Technology, and English Literature. Gained foundational knowledge in various subjects including Social Studies, Agricultural Science, Biology, Physics, and Mathematics.
CAPE, General Studies
Activities and societies: Law- 2, Literatures in English -3, Communication Studies -3, Agricultural Science - 4
Pursued advanced level studies in Law, Literatures in English, Communication Studies, and Agricultural Science. Developed critical thinking and analytical skills through rigorous academic coursework.
Software and tools used professionally
JamaicaYou can contact Delanie and 90k+ other talented remote workers on Himalayas.
Message Delanie
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