Open to opportunities

Delanie James

@delaniejames

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Dedicated customer service professional with over 6 years of experience.

Jamaica

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and personable customer service professional with over six years of experience across diverse industries. My expertise lies in resolving customer inquiries, managing complaints, and fostering positive relationships to enhance customer satisfaction and loyalty. I pride myself on my strong communication skills, problem-solving abilities, and multitasking capabilities, which allow me to thrive in fast-paced environments.

Throughout my career, I have effectively utilized CRM tools to deliver exceptional service and contribute to organizational success. My roles have ranged from a Customer Service Advocate to a Human Resource Intern, where I have honed my skills in managing customer interactions and supporting employee processes. I am committed to a proactive and empathetic approach in all my endeavors, ensuring that I meet and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Advocate

Advantage Call Center

Mar 2024 - Present (1 year 3 months)

Booked and managed flights for customers while effectively selling and upselling ancillary products. Provided comprehensive information regarding travel, ensuring customer satisfaction.

Customer Service Sales Upselling Communication CRM Software

Human Resource Intern

ROC HOTEL

Nov 2023 - Present (1 year 7 months)

Managed and filed employee documents to maintain up-to-date information and processed employee vacancy applications. Assisted in the planning and organization of various employee events.

Document Management Event Planning Confidentiality

Operations Officer

VFS GLOBAL

Aug 2022 - Present (2 years 10 months)

Accurately entered applicants' data into the system to create profiles for review and processed payments for various visa applications. Collected, filed applications, and securely stored biometric data.

Data Entry Document Management Payment Processing Compliance

Technical Support Agent

Hinduja Global Services

Nov 2021 - Present (3 years 7 months)

Assisted clients with issues related to their banking accounts and advised them on the status and any problems with transactions. Filed tickets for the efficient resolution of technical issues.

Technical Support Customer Service Banking Operations Troubleshooting Ticketing Systems Problem Solving

Sales Agent

Alorica

Sep 2018 - Present (6 years 9 months)

Entered customer interaction details into the company reservation system to track requests and document solutions. Made reservations for flights, transfers, and hotel stays across the Caribbean and Canada, maintaining high customer satisfaction.

Sales Customer Service Data Entry Customer Relationship Management Communication

Education

Degrees, certifications, and relevant coursework

Ardenne High School

CXC, General Studies

Activities and societies: English A -1, Information Technology -1, English Literature- 2, Social Studies -2, Agricultural Science - 2, Biology -3, Physics -3, Mathematics -3

Completed secondary education with strong passes in English A, Information Technology, and English Literature. Gained foundational knowledge in various subjects including Social Studies, Agricultural Science, Biology, Physics, and Mathematics.

Ardenne High School

CAPE, General Studies

Activities and societies: Law- 2, Literatures in English -3, Communication Studies -3, Agricultural Science - 4

Pursued advanced level studies in Law, Literatures in English, Communication Studies, and Agricultural Science. Developed critical thinking and analytical skills through rigorous academic coursework.