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Lance ThomasLT
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Lance Thomas

@lancethomas1

Customer Service Professional with a passion for excellence.

Jamaica
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What I'm looking for

Seeking a challenging role that offers opportunities for growth and development, with a focus on excellent customer service and team collaboration.

I am a dedicated and results-driven customer service professional with a strong background in sales and team leadership. With experience in training and development, I excel in fast-paced environments and thrive in roles that require strong communication and problem-solving skills.

Throughout my career, I have consistently demonstrated my ability to drive revenue growth, improve customer satisfaction, and motivate teams to achieve their full potential. I am a strong believer in the importance of continuous learning and self-improvement, and I am always seeking opportunities to expand my knowledge and expertise.

I am a team player with excellent interpersonal skills, and I am confident in my ability to make a positive impact in any organization. I am excited to bring my skills and experience to a new challenge and contribute to the success of a dynamic and motivated team.

Experience

Work history, roles, and key accomplishments

AL

Learning Specialist

ALORICA

May 2022 - Aug 2022 (3 months)

Assisted trainees with understanding individual course requirements, developed short-term and long-term plans to meet requirements, and reviewed progress of each course.

IS

Acting Team Lead

IBEX GLOBAL SOLUTIONS

Jul 2019 - Sep 2021 (2 years 2 months)

Monitored and supervised a group of 17 employees to achieve goals that contribute to the growth of the company.

NS

Customer Service Rep

National Youth Service

Oct 2018 - Nov 2018 (1 month)

Greeted customers upon arrival and ensured all requirements were met, resulting in customer satisfaction.

BD

Voluntary Service

Buff Bay Fire Department

May 2013 - May 2013 (0 months)

Participated in voluntary service at the Buff Bay Fire Department.

Education

Degrees, certifications, and relevant coursework

Lance hasn't added their education

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Tech stack

Software and tools used professionally

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