Lance Thomas
@lancethomas1
Customer Service Professional with a passion for excellence.
What I'm looking for
I am a dedicated and results-driven customer service professional with a strong background in sales and team leadership. With experience in training and development, I excel in fast-paced environments and thrive in roles that require strong communication and problem-solving skills.
Throughout my career, I have consistently demonstrated my ability to drive revenue growth, improve customer satisfaction, and motivate teams to achieve their full potential. I am a strong believer in the importance of continuous learning and self-improvement, and I am always seeking opportunities to expand my knowledge and expertise.
I am a team player with excellent interpersonal skills, and I am confident in my ability to make a positive impact in any organization. I am excited to bring my skills and experience to a new challenge and contribute to the success of a dynamic and motivated team.
Experience
Learning Specialist
ALORICA
May 2022 - Aug 2022 (3 months)
Assisted trainees with understanding individual course requirements, developed short-term and long-term plans to meet requirements, and reviewed progress of each course.
Sales Specialist
ALORICA
Sep 2021 - May 2022 (8 months)
Used consultative sales approach to understand customer needs and make relevant recommendations, resulting in increased revenue.
Acting Team Lead
IBEX GLOBAL SOLUTIONS
Jul 2019 - Sep 2021 (2 years 2 months)
Monitored and supervised a group of 17 employees to achieve goals that contribute to the growth of the company.
Customer Service Rep
National Youth Service
Oct 2018 - Nov 2018 (1 month)
Greeted customers upon arrival and ensured all requirements were met, resulting in customer satisfaction.
Work Experience
HEART Trust
Jun 2016 - Jul 2016 (1 month)
Gained work experience at the Buff Bay Tax Administration Office.
Voluntary Service
Buff Bay Fire Department
May 2013 - May 2013 (0 months)
Participated in voluntary service at the Buff Bay Fire Department.
Tech stack
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