Sussan Ndunaka
@sussanndunaka
Reliable Back Office Processing Analyst with strong client relationship skills.
What I'm looking for
I am a dedicated Back Office Processing Analyst with extensive experience in managing financial transactions and ensuring the smooth onboarding of new hires. Currently working with Deel Inc., I have honed my skills in processing payroll, reconciling accounts, and implementing process improvements that enhance efficiency. My role involves collaborating with various internal teams to deliver exceptional customer experiences and support.
Previously, as a Relationship Officer at Access Bank PLC, I successfully built and maintained strong business relationships with customers while addressing their inquiries and promoting banking products. My background in sales and marketing, combined with my analytical skills, has enabled me to generate effective marketing strategies and provide valuable insights into customer needs. I am committed to continuous learning and professional development, as evidenced by my recent certifications in customer service and client management.
Experience
Work history, roles, and key accomplishments
Back Office Processing Analyst
Deel Inc.
Nov 2024 - Present (7 months)
Responsible for processing financial transactions for new hires, ensuring accurate payroll cycles, and reconciling accounts. Collaborates with internal teams to enhance customer onboarding and implements process improvements for efficiency.
Relationship Officer
Access Bank PLC
Mar 2019 - Nov 2023 (4 years 8 months)
Managed customer relationships in retail banking, addressing inquiries and complaints, generating marketing strategies, and ensuring compliance with banking regulations. Focused on customer education and upselling banking products.
Education
Degrees, certifications, and relevant coursework
ESUT Business School
MBA, Business Administration
2023 - 2024
Federal University of Technology Owerri
B.Tech, Agricultural Economics
2010 - 2015
Grade: 2:1, Second Class Honours, Upper Division
Studied Agricultural Economics, focusing on the economic principles related to agriculture and the agricultural industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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