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Esther NwakpadoluEN
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Esther Nwakpadolu

@esthernwakpadolu

Customer-focused banking professional skilled in customer care, accounts administration, and financial operations.

Nigeria
Message

What I'm looking for

I seek a role where I can combine customer care and financial operations—prioritizing customer satisfaction, compliance, and process improvement in a collaborative team.

I am a detail-oriented customer care and accounts professional with hands-on experience in banking operations, treasury support, and accounts administration. I have driven measurable improvements in customer satisfaction, retention, and branch revenue while ensuring accurate transaction documentation and regulatory compliance.

I supported export documentation and trade finance processes, processed accounting transactions in SAP, and contributed to audit readiness and control improvements. I deliver dependable financial support, strong customer relationship management, and practical problem-solving to help organizations improve efficiency and compliance.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nekede logoFN

Federal Polytechnic Nekede

Higher National Diploma, Taxation

2019 -

Pursued a Higher National Diploma in Taxation building on prior diploma studies with advanced tax and fiscal coursework.

Federal Polytechnic Nekede logoFN

Federal Polytechnic Nekede

National Diploma, Taxation

2016 - 2019

Completed a National Diploma in Taxation with coursework focused on taxation principles and related accounting practices.

Tech stack

Software and tools used professionally

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Esther Nwakpadolu - Customer Care Officer - Access Bank Plc | Himalayas