ENEsther Nwakpadolu
@esthernwakpadolu
Customer-focused banking professional skilled in customer care, accounts administration, and financial operations.
NigeriaWhat I'm looking for
I am a detail-oriented customer care and accounts professional with hands-on experience in banking operations, treasury support, and accounts administration. I have driven measurable improvements in customer satisfaction, retention, and branch revenue while ensuring accurate transaction documentation and regulatory compliance.
I supported export documentation and trade finance processes, processed accounting transactions in SAP, and contributed to audit readiness and control improvements. I deliver dependable financial support, strong customer relationship management, and practical problem-solving to help organizations improve efficiency and compliance.
Experience
Work history, roles, and key accomplishments
APCustomer Care Officer
Access Bank Plc
Mar 2023 - Present (2 years 11 months)
Resolved customer complaints promptly to increase satisfaction by 50%, retained over 99% of existing customers and drove 30% sales growth through upselling and cross-selling while ensuring accurate transaction documentation.
NPSupported export and trade finance operations, ensuring 100% regulatory compliance across 20+ export files and processed local and foreign payments totaling ₦50M+ monthly with zero documentation errors.
NPProcessed 100+ monthly accounting transactions in SAP and supported audits, reducing reporting and operational errors by 20% and resolving 90% of stock variances through inventory reconciliations.
Education
Degrees, certifications, and relevant coursework
FNFederal Polytechnic Nekede
Higher National Diploma, Taxation
2019 -
Pursued a Higher National Diploma in Taxation building on prior diploma studies with advanced tax and fiscal coursework.
FNFederal Polytechnic Nekede
National Diploma, Taxation
2016 - 2019
Completed a National Diploma in Taxation with coursework focused on taxation principles and related accounting practices.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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