Morayo Arogundade
@morayoarogundade
Banking operations & finance administrator with 10+ years ensuring compliant transactions, reconciliations, and customer-focused service.
NigeriaWhat I'm looking for
I’m a highly reliable, detail-oriented Banking Operations & Finance Administrator with over a decade of experience in customer service, financial operations, and account management across banking, corporate, and SME sectors.
I handle processing transactions, maintaining accurate account records, and protecting sensitive financial data with strict confidentiality. I also support account reconciliation, financial reporting, and operational efficiency through digital banking platforms and accounting software, including payroll & financial administration.
At First Bank of Nigeria, I managed customer accounts (opening, closing, and updating details), issued ATM cards, processed cheque transactions, and generated account statements. I supported digital banking services (internet banking, mobile apps, and self-service platforms), set up standing orders and direct debits, and resolved inquiries and complaints in line with bank policies.
In addition, I’ve led business growth as a Business Development Coordinator—driving revenue, expanding market presence, nurturing client relationships, and overseeing departmental budgets. Earlier roles as a Front Office Banking Officer and Credit Control Officer strengthened my cheque processing, cash handling, reconciliation, invoice follow-up, and billing discrepancy resolution skills, all while keeping records audit-ready.
Experience
Work history, roles, and key accomplishments
Business Development Coordinator
D’SCENTSATION NG
Jan 2018 - Present (8 years 5 months)
Led strategic business initiatives to drive growth and expand market presence. Managed employee performance, coached staff, maintained client relationships, and oversaw departmental budgets and long-term business plans.
Customer Service Officer
First Bank of Nigeria
Jan 2013 - Sep 2017 (4 years 8 months)
Managed customer accounts with accurate account maintenance and supported digital banking services across internet and mobile platforms. Processed standing orders and periodic payment instructions, handled cheque and card services, and resolved customer inquiries while meeting bank compliance requirements.
Front Office Banking Officer
First Bank of Nigeria
Dec 2008 - Dec 2012 (4 years)
Handled cheque processing, cash handling, and reconciliation while managing front-desk operations as the first point of customer contact. Processed deposits and withdrawals with strict accuracy, supported account inquiries, assisted account opening documentation, and contributed to product cross-selling.
Credit Control Officer
Guardian Newspaper Limited
Aug 2006 - Jul 2007 (11 months)
Processed and recorded customer requests in financial and management systems, and supported invoice tracking and follow-ups for timely payments. Assisted credit control activities by supporting creditworthiness assessment, maintaining accurate records, and resolving billing or payment discrepancies.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science (BSc), Business Administration
Earned a Bachelor of Science (BSc) in Business Administration at the University of Lagos, graduating in 2016.
Grace Polytechnic
Ordinary National Diploma (ND), Accountancy
Earned an Ordinary National Diploma (ND) in Accountancy at Grace Polytechnic in 2005.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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