At Deel, I manage end-to-end client and employee onboarding across EMEA and APAC, guiding users through product setup and compliance requirements. I also explain global employment requirements and help clients navigate international hiring.
I resolve payroll discrepancies by investigating root causes and coordinating fixes with payroll and internal teams. I maintain accurate client records and work with internal teams and third-party partners to address onboarding issues.
At Access Bank Plc, I led a customer service team responsible for the onboarding lifecycle, compliance practices, and service quality. I trained team members, monitored quality and service levels, and managed complex customer complaints.
