OA
Open to opportunities

Oluwatoyin Akeyo

@oluwatoyinakeyo

Success-driven administrative and customer service professional.

Nigeria
Message

What I'm looking for

I am looking for a role that offers career growth and the opportunity to enhance customer satisfaction.

I am a success-driven administrative and customer service professional with a proven track record of maintaining a highly productive and quality-driven environment. My experience spans management, operations, and customer service, where I have honed my skills to handle people operations smoothly. I am currently seeking a role that fully utilizes my previous experiences and skills, offering opportunities for career advancement and the potential to enhance customer satisfaction.

In my current position as a Settlement and Reconciliation Officer at United Bank for Africa, I have successfully updated customer account information and conducted Enhanced Due Diligence (EDD) for regulatory compliance. My efforts have led to a 50% increase in customer satisfaction through prompt and detailed responses to inquiries. Additionally, I have minimized errors in financial statements by 60% through diligent analysis and resolution of discrepancies. My previous roles at Guaranty Trust Bank further solidified my customer service skills, where I exceeded sales targets and improved banking experiences for clients.

Experience

Work history, roles, and key accomplishments

UA
Current

Settlement and Reconciliation Officer

United Bank for Africa

Aug 2022 - Present (2 years 11 months)

Responsible for updating customer account information and conducting Enhanced Due Diligence for regulatory compliance. Improved customer satisfaction by 50% through effective communication and issue resolution. Managed accounts payable and receivable, ensuring timely remittance and compliance with financial regulations.

Education

Degrees, certifications, and relevant coursework

Moshood Abiola Polytechnic logoMP

Moshood Abiola Polytechnic

National Diploma, Marketing

2017 - 2019

Completed a National Diploma in Marketing, focusing on various aspects of marketing strategies, consumer behavior, and market research techniques.

UC

Uncle Bayus College

High School Diploma, Commercial Studies

2006 - 2016

Achieved a High School Diploma with a focus on commercial studies, providing a foundation in business principles and practices.

Tech stack

Software and tools used professionally

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Oluwatoyin Akeyo - Settlement and Reconciliation Officer - United Bank for Africa | Himalayas