Oluwatoyin Akeyo

I am a success-driven administrative and customer service professional with a proven track record of maintaining a highly productive and quality-driven environment. My experience spans management, operations, and customer service, where I have honed my skills to handle people operations smoothly. I am currently seeking a role that fully utilizes my previous experiences and skills, offering opportunities for career advancement and the potential to enhance customer satisfaction.

In my current position as a Settlement and Reconciliation Officer at United Bank for Africa, I have successfully updated customer account information and conducted Enhanced Due Diligence (EDD) for regulatory compliance. My efforts have led to a 50% increase in customer satisfaction through prompt and detailed responses to inquiries. Additionally, I have minimized errors in financial statements by 60% through diligent analysis and resolution of discrepancies. My previous roles at Guaranty Trust Bank further solidified my customer service skills, where I exceeded sales targets and improved banking experiences for clients.