Oluwatoyin Akeyo
@oluwatoyinakeyo
Success-driven administrative and customer service professional.
What I'm looking for
I am a success-driven administrative and customer service professional with a proven track record of maintaining a highly productive and quality-driven environment. My experience spans management, operations, and customer service, where I have honed my skills to handle people operations smoothly. I am currently seeking a role that fully utilizes my previous experiences and skills, offering opportunities for career advancement and the potential to enhance customer satisfaction.
In my current position as a Settlement and Reconciliation Officer at United Bank for Africa, I have successfully updated customer account information and conducted Enhanced Due Diligence (EDD) for regulatory compliance. My efforts have led to a 50% increase in customer satisfaction through prompt and detailed responses to inquiries. Additionally, I have minimized errors in financial statements by 60% through diligent analysis and resolution of discrepancies. My previous roles at Guaranty Trust Bank further solidified my customer service skills, where I exceeded sales targets and improved banking experiences for clients.
Experience
Work history, roles, and key accomplishments
Settlement and Reconciliation Officer
United Bank for Africa
Aug 2022 - Present (2 years 11 months)
Responsible for updating customer account information and conducting Enhanced Due Diligence for regulatory compliance. Improved customer satisfaction by 50% through effective communication and issue resolution. Managed accounts payable and receivable, ensuring timely remittance and compliance with financial regulations.
Cash Officer
Guaranty Trust Bank
May 2020 - Nov 2020 (6 months)
Managed cash inflow and outflow verification, investigating discrepancies to enhance financial accuracy. Contributed to budgeting processes and improved inventory management, resulting in a 20% increase in output.
Customer Service Representative
Guaranty Trust Bank
Nov 2019 - May 2020 (6 months)
Enhanced customer banking experience by resolving account issues and processing transactions efficiently. Exceeded sales targets by 40% through effective communication and service delivery. Developed detailed reports and presentations to improve operational systems.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
National Diploma, Marketing
2017 - 2019
Completed a National Diploma in Marketing, focusing on various aspects of marketing strategies, consumer behavior, and market research techniques.
Uncle Bayus College
High School Diploma, Commercial Studies
2006 - 2016
Achieved a High School Diploma with a focus on commercial studies, providing a foundation in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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