Open to opportunities

Sulakshna Prashar

@sulakshnaprashar2026

Senior inside sales and customer experience leader and Talent acquisition enthusiast. Open for Individual contributor and Team leading roles.

India

Message

What I'm looking for

I’m seeking senior leadership roles as Inside Sales Head, Customer Experience Head, or Recruitment Manager. I want to build teams, optimize revenue funnels and CRM, elevate CSAT/NPS, and lead measurable transformations from Day 1 (remote/hybrid/on-site).

I’m a results-driven senior leader with 20+ years of cross-functional expertise across Inside Sales, Customer Experience (CX), Talent Acquisition, and Learning & Development. I’ve built and scaled high-performance teams from the ground up, delivering 45+ Cr in revenue, scaling 100+ member global contact centers, achieving 95%+ CSAT, and driving 80% YoY revenue growth. I’m known for consultative selling, CRM optimization, and transforming customer journeys using Voice of Customer (VoC).

As a Director of Business Development & Customer Success, I spearhead global inside sales strategy, customer success, and CX operations—improving CSAT and NPS, implementing CRM processes for pipeline visibility and forecasting, and leading talent acquisition and workforce planning. I also bring leadership hiring, volume hiring, ATS optimization, and AI-assisted recruitment/sales enablement frameworks to accelerate performance. I’m an immediate joiner, ready to deliver measurable impact from Day 1.

Experience

Work history, roles, and key accomplishments

Current

Director, Business Development

Current

Kadel Labs

Feb 2026 - Present (2 months)

Spearheaded global inside sales strategy, customer success, and CX operations. Led talent acquisition and workforce planning and implemented CRM processes to improve pipeline visibility and forecasting.

& Customer Success CX Operations Talent Acquisition Workforce Planning CRM Implementation Customer Retention

Current

Director - Biz Dev & CS

Current

Kadel Labs

Feb 2026 - Present (2 months)

Spearheaded global inside sales, customer success, and CX operations, improving CSAT and NPS through targeted engagement and retention initiatives. Led talent acquisition and workforce planning and implemented CRM processes to enhance pipeline visibility and forecasting.

Inside Sales & Customer Success CX Operations Talent Acquisition Workforce Planning CRM Implementation CSAT NPS Improvement Sales Forecasting

Deputy General Manager - Sales

NIIT Ltd

May 2024 - Feb 2025 (9 months)

Delivered 20% revenue growth through sales funnel optimization and improved CSAT by 15% via CX transformation initiatives. Led contact center operations and escalation management, and managed recruitment, onboarding, and training programs.

Funnel Optimization Revenue Growth Customer Experience (CX)Contact Center Operations Escalation Management CSAT Onboarding Training Programs

AI & Lean Six Sigma Certifications

HerKey Academy

Sep 2023 - Apr 2024 (7 months)

Completed certifications in Generative AI, Project Management, and Lean Six Sigma. Built AI-assisted recruitment and sales enablement frameworks to support hiring and go-to-market execution.

Generative AI Recruitment Automation Sales Enablement Learning Development Lean Six Sigma Project Management Framework

Contact Centre Head (Sales)

GEDU Global Education

Apr 2022 - Aug 2023 (1 year 4 months)

Built and scaled a 100+ member global contact center, delivering 45+ Cr revenue with 95%+ CSAT. Led global hiring, workforce planning, and ATS optimization, and designed learning & development and sales training frameworks.

Sales Training Workforce Planning CSAT Learning Development Process Improvement

Senior Manager - Sales

Global University Systems

Jul 2020 - Apr 2022 (1 year 9 months)

Achieved 80% YoY growth and 1800+ enrollments by building sales playbooks and CRM workflows. Drove execution of the sales engine to increase pipeline performance and enrollment outcomes.

Sales Operations Workflows Revenue Growth Enrollment Growth Pipeline Management GTM Execution Performance Management

Sales Manager

Great Learning

Dec 2018 - Jul 2020 (1 year 7 months)

Delivered 50% growth and exceeded targets during COVID by strengthening the sales engine and execution cadence. Led hiring, onboarding, and training initiatives while supporting startup-stage team scaling and business expansion.

Sales Growth Sales Enablement Onboarding Training Delivery

Assistant Manager - Sales

HT Media Ltd

Jan 2016 - Dec 2018 (2 years 11 months)

Managed B2B sales pipeline and client relationships, ensuring consistent lead follow-up and deal progression. Supported sales operations through structured account management and pipeline handling across client engagements.

B2B Sales Sales Pipeline Management Client Relationship Management Lead Follow Up Account Management Sales Operations Business Development

Assistant Manager, B2B Sales

HT Media Ltd

Jan 2016 - Dec 2018 (2 years 11 months)

Managed the B2B sales pipeline and handled client relationships to support business development efforts. Supported sales operations through ongoing coordination with internal stakeholders.

B2B Sales Client Relationship Management Sales Pipeline Management Consultative Selling Sales Operations Stakeholder Management Account Management