Utsav KaushikUK
Open to opportunities

Utsav Kaushik

@utsavkaushik

Dynamic professional with expertise in customer experience and operations.

India

What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous growth.

I am a dynamic and results-driven professional with extensive experience in customer experience, partner success, and business operations. My career has been defined by my ability to lead high-performance teams, manage client relationships, and drive continuous process improvements. I have successfully managed revenue and P&L for various projects, ensuring alignment with business goals and client expectations.

Throughout my career, I have built strong partnerships with institutional clients, enhanced revenue through strategic initiatives, and optimized operational workflows. My expertise in data analytics and process optimization has enabled me to create dashboards that inform strategic decisions and improve service delivery. I am passionate about coaching and mentoring my teams to exceed performance benchmarks and foster a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

AL
Current

Process Excellence Manager

Aliste Technologies Pvt Ltd

Oct 2023 - Present (1 year 8 months)

Managed revenue and P&L for the Electricity Management System module across multiple states in India. Directed operations, collaborated with stakeholders, and handled escalations. Designed dashboards and performed data analytics for leadership, while leading team training and implementing process improvements.

Education

Degrees, certifications, and relevant coursework

Hansraj College logoHC

Hansraj College

Master of Arts, Business & Operations Management

2018 - 2020

Completed a Master of Arts with Honors in Business and Operations Management, focusing on strategic management, operational efficiency, and business analytics.

Zakir Husain Delhi College logoZC

Zakir Husain Delhi College

Bachelor of Arts, English

2013 - 2016

Earned a Bachelor of Arts with Honors in English, emphasizing literature, language, and critical analysis.

Tech stack

Software and tools used professionally

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Utsav Kaushik - Process Excellence Manager - Aliste Technologies Pvt Ltd | Himalayas