Open to opportunities

Utsav Kaushik

@utsavkaushik

Message

Dynamic professional with expertise in customer experience and operations.

India

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous growth.

I am a dynamic and results-driven professional with extensive experience in customer experience, partner success, and business operations. My career has been defined by my ability to lead high-performance teams, manage client relationships, and drive continuous process improvements. I have successfully managed revenue and P&L for various projects, ensuring alignment with business goals and client expectations.

Throughout my career, I have built strong partnerships with institutional clients, enhanced revenue through strategic initiatives, and optimized operational workflows. My expertise in data analytics and process optimization has enabled me to create dashboards that inform strategic decisions and improve service delivery. I am passionate about coaching and mentoring my teams to exceed performance benchmarks and foster a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Process Excellence Manager

Current

Aliste Technologies Pvt Ltd

Oct 2023 - Present (1 year 8 months)

Managed revenue and P&L for the Electricity Management System module across multiple states in India. Directed operations, collaborated with stakeholders, and handled escalations. Designed dashboards and performed data analytics for leadership, while leading team training and implementing process improvements.

Revenue Management Data Analytics Team Leadership Process Improvement Vendor Management Client Relationship Management Dashboard Design Escalation Management

Customer Experience Team Lead

ApplyBoard India Pvt Ltd

Feb 2021 - Nov 2023 (2 years 9 months)

Managed a team of over 20 members to meet KPIs and ensure high service quality. Acted as the point of contact for clients, conducted training, and monitored performance metrics to optimize workforce efficiency.

Team Management KPIs Client Relationship Management Performance Analysis Escalation Management Workforce Planning Coaching

Partner Success Manager

Adventus Education India Pvt Ltd

Mar 2023 - Sep 2023 (6 months)

Built relationships with institutional partners to enhance revenue through cross-selling and upselling. Conducted recruitment events and addressed escalations while optimizing course recommendations and facilitating contract renewals.

Client Relationship Management Revenue Event Management Market Insights Contract Negotiation Escalation Management Cross Selling Upselling

Team Lead Operations

Concentrix India Pvt Ltd

Sep 2019 - Jan 2021 (1 year 4 months)

Supervised a team of 15+ members, ensuring KPI delivery and managing client escalations. Conducted performance reviews and streamlined workflows to improve operational efficiency.

Team Leadership KPIs Performance Reviews Workflow Optimization Coaching Mentoring

Customer Support Specialist

Maxicus (Kocher Tech) India Pvt Ltd

Jul 2016 - Aug 2019 (3 years 1 month)

Maintained strong customer relationships and resolved complex queries. Managed escalations and assisted in onboarding new hires, collaborating with teams to enhance service delivery.

Customer Relationship Management Onboarding Team Collaboration Escalation Management Service Delivery Training Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Hansraj College

Master of Arts, Business & Operations Management

2018 - 2020

Completed a Master of Arts with Honors in Business and Operations Management, focusing on strategic management, operational efficiency, and business analytics.