Open to opportunities

Sulakshna Prashar

@sulakshnap3

Message

I build global sales and customer success operations that drive revenue and CSAT.

India

Message

What I'm looking for

I'm seeking sales, customer success, customer service or contact centre leadership opportunities in Delhi NCR or fully remote in India. I'm open to onsite, hybrid or remote work, shift schedules and travel, where I can scale teams, improve customer outcomes and drive revenue growth.

I've led sales, customer support and contact centre transformations for NIIT, GEDU Global Education, Global University Systems and Great Learning, delivering up to 80% YoY growth, INR 100+ Cr revenue impact and 95%+ CSAT. I build and scale inside sales, customer success and omnichannel support teams across India, the UK, UAE, APAC and North America.

Most recently, I led fractional SaaS and EdTech engagements spanning enterprise sales, CRM optimisation, automation and KPI/OKR/SLA governance. I enjoy improving the full customer lifecycle—from lead generation and enrolment through onboarding, retention, renewals and escalation management—while developing high-performing onsite, hybrid and remote teams.

Experience

Work history, roles, and key accomplishments

Fractional Director – Sales, Customer Service & Business Growth

Freelance / Fractional Consulting Assignments

Mar 2025 - Jun 2026 (1 year 3 months)

Led fixed-term leadership engagements across SaaS and EdTech, supporting revenue growth, Customer Success operations, CRM adoption and business transformation. Delivered enterprise and institutional sales for LMS, ERP and Banking solutions, expanding B2B software sales footprint.

Sales Leadership Customer Success Business Transformation Enterprise Sales B2B Sales LMS ERP Banking Solutions Automation

Deputy General Manager – Sales & Customer Support

NIIT Ltd

Jan 2024 - Dec 2025 (1 year 11 months)

Delivered 25% revenue growth through B2B/B2C Inside Sales, Telesales, lead generation and end-to-end sales funnel optimisation across India. Led omnichannel Customer Support across voice, email and chat, including workforce planning, SLA adherence and churn-reduction initiatives.

Inside Sales B2B Sales B2C Sales Telesales Lead Generation Sales Funnels Omni Channel Support Workforce Planning SLA QA Team Setup Vendor Management Customer Success Lifecycle Management Onboarding Renewal Management

Contact Centre Head – India, UAE, UK & North America

GEDU Global Education

Jan 2022 - Dec 2023 (1 year 11 months)

Built an omnichannel Contact Centre and Customer Support operation from 0 to 100+ agents across four geographies. Delivered INR 100+ Cr revenue impact with 95%+ CSAT while leading B2C Inside Sales, Telesales and international student enrolment operations.

Contact Centre Operations Omnichannel Team Building Inside Sales B2C Sales Telesales Admissions Pipeline Management Zoho CRM NPS Vendor Management Capacity Planning

Senior Manager – Sales, India, APAC, UK & EU

Global University Systems (GUS)

Jan 2020 - Dec 2022 (2 years 11 months)

Achieved 80% YoY business growth through B2B/B2C consultative selling, enterprise sales and key account management. Led Inside Sales and Telesales teams driving international student recruitment across India, APAC, UK and EU.

B2B Sales B2C Sales Consultative Selling Enterprise Sales Key Account Management Inside Sales Telesales International Student Recruitment Enrolment Funnel Optimisation Pipeline Management

Sales Manager

Great Learning

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered 50% revenue growth and exceeded B2C Inside Sales/Telesales targets by 25% through solution selling and key account management. Managed Sales teams and Customer Success onboarding, SLA/SOP optimisation and QA.

B2C Sales Inside Sales Telesales Solution Selling Key Account Management Sales Team Management Customer Success Onboarding SLA QA

Assistant Manager – Sales (Special Projects)

HT Media Ltd

Jan 2016 - Dec 2018 (2 years 11 months)

Managed B2B key accounts, cross-functional special projects and admissions outreach through Inside Sales and Telesales. Designed and delivered new-hire training, onboarding and coaching programmes.

B2B Sales Key Account Management Inside Sales Telesales Training Onboarding Coaching