SMStrancham Mew
@stranchammew
Dedicated professional with extensive experience in sales and marketing.
South AfricaWhat I'm looking for
I am a dedicated professional with over 20 years of experience in sales, customer service, marketing, data analysis, and content creation. My career has been defined by a client-centric approach, where I excel at building trust and delivering tailored solutions that meet investment and business goals. I have a proven track record of exceeding sales targets and improving customer satisfaction metrics, including a remarkable 68% increase in CSAT and an 85% boost in NPS.
Throughout my career, I have thrived in remote environments, managing clients across diverse time zones, particularly in the UK. My strong communication skills enable me to engage effectively with clients and stakeholders, while my adaptability allows me to transition seamlessly to new tools and platforms. I am passionate about achieving top outcomes, both individually and as part of a team, and I continuously seek to improve processes and drive results.
In addition to my sales and marketing expertise, I am skilled in data analysis and content creation. I leverage tools like Power BI and Adobe Creative Cloud to analyze performance metrics and create compelling content that enhances user engagement. I am now seeking a remote position where I can leverage my extensive experience to drive results and optimize processes.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
Confidential
Jan 2007 - Present (18 years 6 months)
Entered and verified data with accuracy, maintaining confidentiality and supporting internal processes.
Marketing & Social Media Specialist
Confidential
Jan 2007 - Present (18 years 6 months)
Executed multi-channel campaigns (SEO, PPC, email, social media), increasing lead volume by 75% and organic traffic by 73%. Managed social media accounts, growing followings by 68% organically and optimizing LinkedIn profiles for visibility.
Content Creation & Digital Design
Confidential
Jan 2007 - Present (18 years 6 months)
Crafted character profiles and storylines for AI-driven platforms and multimedia, improving engagement using tools like Midjourney and Adobe Creative Cloud. Conducted user research to align content with audience expectations, iterating designs for high-quality narratives.
Data Analysis & Customer Experience
Confidential
Jan 2007 - Present (18 years 6 months)
Analyzed customer journeys to reduce CES by 78% and improve CSAT by 68% through service recovery and loyalty programs. Used Lean Six Sigma and tools like Power BI to drive CX initiatives, enhancing member lifetime value and efficiency.
Customer Service & Internal Sales Manager
Confidential
Jan 2007 - Present (18 years 6 months)
Led customer service teams of up to 14 staff, implementing CRM feedback procedures and training to boost satisfaction and upgrades by 40% monthly. Managed internal campaigns, growing branded water sales from R0 to R70,000 monthly and expanding offerings through market research.
Administrative & Personal Assistant
Confidential
Jan 2007 - Present (18 years 6 months)
Managed executive calendars, coordinated events, and conducted research to support strategic decisions, enhancing productivity. Maintained records and used tools like Google Workspace and Asana for efficient project management.
Sales & Lead Generation
Confidential
Jan 2007 - Present (18 years 6 months)
Managed high-value client portfolios, generating leads through cold calling, email outreach, and LinkedIn prospecting, achieving consistent revenue growth and exceeding sales quotas. Built and maintained sales pipelines, converting leads into long-term clients with tailored investment pitches, resulting in significant conversion rate increases.
Customer Services Manager
Multiple Franchise
Jan 2001 - Present (24 years 6 months)
Managed customer service departments, implementing CRM feedback procedures to enhance satisfaction. Conducted outreach and training to improve service quality, increasing upgrades by 40% monthly.
Internal Sales & Customer Care Manager
Confidential
Jan 1994 - Present (31 years 6 months)
Conducted inside sales, prepared reports, and mentored staff, improving workflow efficiency. Assisted in developing sales training materials and recommended process improvements.
Education
Degrees, certifications, and relevant coursework
Roosevelt High School
Matric, General Studies
Completed secondary education, laying the foundation for further academic and professional pursuits.
Johannesburg College of Education
Higher Education, Education
Undertook studies at Johannesburg College of Education, expanding knowledge and skills in a collegiate environment.
The Braamfontein Computer Company
Certificate, Computer Studies
Completed a program at The Braamfontein Computer Company, focusing on computer-related skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
ZimbabweJob categories
Skills
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