Open to opportunities

Aditya Raj

@adityaraj1

Message

Dynamic business manager with 9 years of experience in sales.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and values collaboration.

I am a dynamic and results-driven professional with 9 years of experience in business management, specializing in sales, client onboarding, and customer service. My career has been marked by a commitment to developing and executing strategic business plans that foster strong client relationships and drive revenue growth. I have successfully spearheaded business operations, ensuring seamless onboarding for new clients while optimizing service delivery to enhance team productivity and improve client satisfaction.

Throughout my career, I have collaborated with cross-functional teams to meet business goals and drive growth. My expertise in Lean Six Sigma initiatives, where I hold a Green Belt certification, has enabled me to implement process improvements that lead to successful project outcomes. I take pride in my ability to manage community engagement and enhance customer retention, achieving a 95% satisfaction rate in my previous roles.

Experience

Work history, roles, and key accomplishments

Business Manager

Wishup

Apr 2024 - Sep 2024 (5 months)

Spearheaded business operations, ensuring seamless onboarding for new clients and service delivery. Streamlined processes to enhance team productivity and improve client satisfaction. Collaborated with cross-functional teams to meet business goals and drive growth initiatives.

Onboarding Service Delivery Process Improvement Team Productivity Improvement

Community Operations Specialist

Instawork

Aug 2021 - Mar 2024 (2 years 7 months)

Managed community engagement, enhancing client onboarding processes and fostering long-term partnerships. Developed and implemented strategic plans to improve customer retention and loyalty. Resolved customer inquiries and issues, ensuring a 95% satisfaction rate.

Community Engagement Onboarding Customer Retention Strategic Planning Customer Service

Senior Sales Associate

Mastree

Oct 2020 - Feb 2021 (4 months)

Achieved monthly sales targets by effectively identifying client needs and recommending tailored solutions. Conducted product demonstrations, converting leads into loyal customers. Built strong relationships with clients, leading to increased customer retention.

Sales Targets Product Demonstrations Lead Conversion Customer Relationship Management

Senior Customer Service Representative

Freelance

Mar 2019 - Aug 2020 (1 year 5 months)

Delivered top-tier customer service while achieving individual and team sales goals. Handled escalated customer issues, providing swift and effective resolutions. Resolved complex customer inquiries and complaints with efficiency and professionalism.

Customer Service Sales Goals

Senior Sales and Customer Service Representative

Accenture

Jul 2017 - Jan 2019 (1 year 6 months)

Delivered top-tier customer service while achieving individual and team sales goals. Handled escalated customer issues, providing swift and effective resolutions. Mentored junior team members, improving overall team performance.

Customer Service Sales Goals Mentoring

Customer Service Agent

Convergys

Jun 2015 - Jun 2017 (2 years)

Resolved complex customer inquiries and complaints with efficiency and professionalism, ensuring customer satisfaction and retention. Provided personalized service to customers, ensuring their needs were met. Contributed to a collaborative team environment to achieve department goals.

Customer Satisfaction Personalized Services Team Collaboration