Open to opportunities

Caroline Everest

@carolineeverest

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Experienced customer service professional dedicated to exceptional client relationships.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

With a wealth of experience in various customer service roles, I’ve honed my ability to connect with customers in a positive and impactful manner. My extensive background includes handling a wide range of customer interactions, from routine inquiries to complex and challenging situations. I take pride in maintaining a calm and clear demeanor, ensuring that each customer feels heard and valued.

Rooted in empathy and effective communication, my approach allows me to resolve issues efficiently while fostering a welcoming and supportive environment. I’m dedicated to delivering exceptional service and continuously strive to exceed customer expectations. My career highlights include generating substantial revenue through impactful business development efforts and overseeing daily operations to ensure high standards of client retention and satisfaction.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

WCEA

Mar 2020 - Oct 2022 (2 years 7 months)

Generated substantial additional revenue by leading impactful business development efforts within this prominent global LMS provider, with a specific focus on the healthcare industry. Responsible for researching and identifying profitable new opportunities, strategically developing client relationships, producing client contracts, collaborating with Marketing to create promotional strategies, nego

Business Development Client Relationship Management Sales Forecasting Contract Negotiation Co Marketing Account Management Problem Solving Stakeholder Management

Customer Success Representative

The Diamond Store

Jul 2018 - Sep 2019 (1 year 2 months)

Spearheaded high-impact sales activity within this jewellery retailer, including providing team leadership and rigorous performance management to ensure the consistent delivery of targets. Managed the successful implementation of a new CRM and led the development and implementation of effective processes through HubSpot.

Sales Team Leadership Performance Management CRM HubSpot Email Marketing Live Chat Social Media Sales Growth Customer Success

Software Sales Manager

WCEA

Jan 2016 - Dec 2018 (2 years 11 months)

Held comprehensive management responsibility for the end-to-end sales cycle, including sales planning, pipeline and territory development. Secured lucrative new business via serving as a company ambassador at a wide variety of tradeshows and conferences.

Sales Management Sales Planning Pipeline Development Territory Development CRM Software Trade Shows Customer Relationship Management Negotiation

Procurement Specialist

KBR

Nov 2014 - Jul 2015 (8 months)

Held responsibility for the creation and management of subcontracts and leading service procurement. Additional duties including managing accounts payable and providing a wide variety of project support to ensure robust delivery.

Subcontract Management Service Procurement Accounts Payable Contract Management Vendor Management Supply Chain Management Negotiation Compliance

Marketing & Sales Executive

The LittleWeb Ltd

Jan 2012 - Nov 2014 (2 years 10 months)

Accountable for identifying and engaging key decision makers within the prospect base and driving conversion via in-person and telephone meetings. Supported the development and delivery of a wide variety of marketing activities, including marcomms planning and digital, print, press, PR, communications and media strategies.

Sales Marketing Lead Generation Digital Marketing PR Communications Strategy Media Strategy Business Development Stakeholder Engagement

Service Desk Analyst

Just Retirement Ltd

Sep 2009 - Apr 2010 (7 months)

Delivered first line support to over 300 users, ensuring compliance with internal procedures and SLAs. Managed network administration via Active Directory and collated data for monthly reports.

Network Administration Active Directory SLA Management Data Collation Technical Support ITIL Troubleshooting User Support Reporting

Client Executive

Rothschild Trust Ltd

Jan 2008 - Nov 2008 (10 months)

Managed the financial assets of various client trusts. This included preparing minutes and resolutions in alignment with trust deeds, engaging beneficiaries, exchanging foreign currency and obtaining optimal rates to managed fixed deposits.

Asset Management Client Engagement Financial Reporting Compliance Wealth Management Investment Management Legal Documentation

IT Support Engineer

Metal Bulletin Plc

Apr 2001 - Dec 2005 (4 years 8 months)

Provided IT support to users and maintained IT systems. This role involved troubleshooting hardware and software issues, and ensuring smooth operation of IT infrastructure.

IT Support System Administration User Support Technical assistance Help Desk System Monitoring Problem Solving

System Administrator / IT Administrator

Medeva Pharma Limited

Apr 1998 - Apr 2000 (2 years)

Administered and maintained IT systems and infrastructure. This included managing servers, user accounts, and ensuring data integrity and security.

System Administration IT Administration Data Integrity System Security Network Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

Unknown

HNC, Computing

Completed a Higher National Certificate in Computing, focusing on foundational computer science principles and practical applications. Gained expertise in various computing concepts and technologies.

Unknown

NVQ Levels I-III, Business Studies

Achieved NVQ Levels I-III in Business Studies, developing a strong understanding of business operations and management. Focused on practical skills relevant to the business environment.

Unknown

GCSEs, General Studies

Obtained GCSEs in English Literature, English Language, Science, Business Studies, and Maths. Developed foundational knowledge across key academic subjects.