Muchy Chisvo

MC

Open to opportunities

Muchy Chisvo

@muchychisvo

Experienced sales and marketing professional with over 25 years in CRM.

What I'm looking for

I seek a dynamic role in management or marketing that fosters growth and innovation.

I am a seasoned sales and marketing professional with over 25 years of experience in customer relationship management, sales, and marketing. My career has been marked by a proven ability to resolve escalated customer service issues and a strong analytical mindset that allows me to identify customer needs effectively. I pride myself on building trust with clients and providing exceptional follow-up, which has led to increased repeat and referral business.

Currently, I serve as a Sales and Marketing Executive at Muthengo Travel & Tours, where I gather market intelligence and enhance customer retention and acquisition rates. My previous roles have included positions as a Sales Administrator and Project Coordinator, where I honed my skills in managing costs, preparing sales presentations, and running businesses profitably. I am committed to pursuing a career in management, marketing, or customer services across various industries.

Experience

Work history, roles, and key accomplishments

MP

Current

Sales and Marketing Executive

Current

Muthengo Travel & Tours P/L

May 2023 - Present (2 years)

Responsible for gathering market intelligence, increasing customer retention, and managing sales presentations and budgets. Engaged in telemarketing and cold calls to grow the customer database and address inquiries promptly.

Sales Strategy Market Analysis Customer Retention Telemarketing Sales Presentations Budget Management CRM Customer Acquisition Communication Problem Solving

MP

Current

Sales and Marketing Executive

Current

Muthengo Travel & Tours P/L

May 2023 - Present (2 years)

Responsible for gathering market intelligence, increasing customer retention, and preparing sales quotations. Focused on customer acquisition through telemarketing and physical visits, while managing costs and ensuring profitability.

Sales Strategy Market Analysis Customer Retention Telemarketing Budget Management Sales Presentations Customer Acquisition CRM Business Development

ZC

Data Capture Clerk

Zimbabwe Electricity Transmission and Distribution Company

Aug 1994 - Jun 1996 (1 year 10 months)

Responsible for data entry and management, ensuring accuracy and efficiency in data processing.

Data Entry Microsoft Office Time Management Problem Solving Communication Reporting Team Collaboration CRM Process Improvement

ZC

Data Capture Clerk

Zimbabwe Electricity Transmission and Distribution Company

Aug 1994 - Jun 1996 (1 year 10 months)

Responsible for data entry and management, ensuring accuracy and efficiency in data processing.

Data Entry Time Management Microsoft Office CRM Reporting Communication Skills Problem Solving Team Collaboration Organizational Skills

ZC

Customer Service Officer

Zimbabwe Electricity Transmission and Distribution Company

Jun 1996 - Jan 2001 (4 years 7 months)

Provided customer service support, handling inquiries and resolving issues to maintain customer satisfaction.

Customer Service Communication Skills Problem Solving CRM Team Collaboration Data Entry Reporting Customer Engagement Time Management Conflict Resolution

ZC

Customer Service Officer

Zimbabwe Electricity Transmission and Distribution Company

Jun 1996 - Jan 2002 (5 years 7 months)

Provided customer support, addressing inquiries and resolving issues to enhance customer experience.

Customer Service Communication Problem Solving CRM Microsoft Office Time Management Team Collaboration Reporting Customer Engagement Process Improvement

ZC

Supervisor Customer Service

Zimbabwe Electricity Transmission and Distribution Company

Feb 2002 - Sep 2010 (8 years 7 months)

Oversaw customer service operations, addressing customer inquiries and ensuring high levels of service quality.

Customer Service Team Management Communication Skills CRM Performance Monitoring Customer Engagement Training Reporting Quality Assurance

ZC

Supervisor Customer Service

Zimbabwe Electricity Transmission and Distribution Company

Feb 2002 - Sep 2010 (8 years 7 months)

Led customer service operations, resolving issues and enhancing customer satisfaction.

Customer Service Team Leadership Problem Solving Communication CRM Reporting Microsoft Office Training Process Improvement Time Management

AL

Operations Supervisor

Africa Lotto

Feb 2011 - Oct 2011 (8 months)

Supervised operations, ensuring efficient workflow and customer satisfaction. Managed team performance and operational processes.

Operations Management Team Leadership Customer Service Workflow Optimization Communication Skills Problem Solving Performance Management CRM Reporting Strategic Planning

MC

Sales Executive

Mandatory Management Consultancy

Nov 2011 - Jan 2016 (4 years 2 months)

Focused on sales and customer service, driving revenue through effective sales strategies and customer engagement.

Sales Strategy Customer Engagement Revenue Communication Skills Negotiation CRM Market Research Team Collaboration Problem Solving Customer Service

MC

Sales Executive

Mandatory Management Consultancy

Nov 2011 - Jan 2016 (4 years 2 months)

Responsible for driving sales and managing customer relationships to achieve business objectives.

Sales Customer Relationship Management Communication Negotiation Problem Solving Team Collaboration Microsoft Office Marketing Lead Generation Time Management

EP

Project Coordinator

ELIM Incorporation P/L

Dec 2014 - Jan 2016 (1 year 1 month)

Oversaw project management activities, ensuring timely delivery and effective communication among stakeholders.

Project Management Communication Team Leadership Problem Solving Time Management Reporting Microsoft Office Stakeholder Engagement CRM Budget Management

EP

Project Coordinator

ELIM Incorporation P/L

Dec 2014 - Jan 2016 (1 year 1 month)

Coordinated various projects, ensuring effective communication and project delivery. Managed timelines and stakeholder expectations.

Project Coordination Communication Time Management Stakeholder Engagement Reporting Problem Solving Team Leadership Planning Budget Management

HK

Sales Executive

Harare Kawasaki

Jan 2016 - Feb 2017 (1 year 1 month)

Focused on sales of motorcycles, providing customer service and support to enhance customer satisfaction and drive sales.

Sales Customer Service Product Knowledge Communication Negotiation CRM Problem Solving Team Collaboration Microsoft Office Marketing

AL

Operations Supervisor

Africa Lotto

Feb 2011 - Oct 2011 (8 months)

Supervised operations, ensuring efficient processes and high levels of customer service.

Operations Management Customer Service Team Leadership Problem Solving Communication Microsoft Office Reporting Time Management CRM Process Improvement

HK

Sales Executive

Harare Kawasaki

Jan 2016 - Feb 2017 (1 year 1 month)

Responsible for driving sales and managing customer relationships. Focused on achieving sales targets and providing exceptional customer service.

Customer Service Product Knowledge Communication Skills Negotiation CRM Team Collaboration Market Analysis Problem Solving

LM

Independent Sales Agent

Lifestyle Motors

Mar 2017 - Oct 2020 (3 years 7 months)

Engaged in direct sales activities, building customer relationships and driving sales growth through effective communication and follow-up.

Sales Customer Relationship Management Communication Negotiation Lead Generation Problem Solving Networking Sales Strategy Microsoft Office Time Management

LM

Independent Sales Agent

Lifestyle Motors

Mar 2017 - Oct 2020 (3 years 7 months)

Engaged in independent sales activities, focusing on customer acquisition and relationship management. Developed sales strategies to enhance market presence.

Sales Strategy Customer Acquisition Relationship Management Negotiation Market Research Communication Skills Sales Strategies Networking CRM Cold Calling

PG

Project Coordinator

Planet One Group

Jan 2018 - Jan 2021 (2 years 11 months)

Coordinated solar project initiatives, ensuring project milestones were met and communication between stakeholders was effective. Focused on project management and client relations.

Project Management Stakeholder Management Time Management Problem Solving Team Coordination Reporting Customer Engagement Planning Budgeting

PG

Project Coordinator

Planet One Group

Jan 2018 - Jan 2021 (2 years 11 months)

Coordinated solar project initiatives, ensuring effective communication and project management to meet project goals.

Project Coordination Communication Team Management Problem Solving Time Management Customer Engagement Reporting Microsoft Office CRM Stakeholder Management

LM

Sales Administrator

Lifestyle Motors

Oct 2020 - Apr 2023 (2 years 6 months)

Managed sales processes and customer inquiries, ensuring smooth operations within the sales department. Assisted in maintaining customer relationships and supporting sales initiatives.

Sales Management Customer Service CRM Data Entry Sales Reporting Communication Skills Problem Solving Team Collaboration Microsoft Office Customer Relationship Management

LM

Sales Administrator

Lifestyle Motors

Oct 2020 - Apr 2023 (2 years 6 months)

Managed sales operations, coordinated customer inquiries, and supported sales teams to enhance customer service and sales efficiency.

Sales Administration Customer Service CRM Communication Data Management Problem Solving Team Coordination Sales Reporting Microsoft Office Budgeting

Education

Degrees, certifications, and relevant coursework

Muchy hasn't added their education

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Tech stack

Software and tools used professionally

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Muchy Chisvo - Sales and Marketing Executive - Muthengo Travel & Tours P/L | Himalayas