Looking for a job

Stephen Burford

@stephenburford

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I build product-growth, lifecycle, retention, and AI workflows for digital consumer businesses.

Czechia

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What I'm looking for

I’m looking for a remote Product Growth, Lifecycle Growth, or Retention role with a consumer subscription or SaaS company. I specialize in identifying customer journey friction, developing growth hypotheses, improving activation and retention, and building AI-enabled lifecycle and automation systems. Based in Europe and open to global remote teams.

I built and exited WealthyStudent.co.uk, an award-winning consumer financial platform that reached 150,000+ monthly organic users and 25,000+ email subscribers.

At Raw Attraction Magazine, I founded and scaled a digital publishing and education platform, building a 40,000+ email audience and lifecycle journeys from discovery and lead capture through conversion, re-engagement, and retention. Its mobile app reached 3M+ downloads worldwide and was featured by Apple.

At Quantum Heart Productions, I design and optimize end-to-end customer journeys across acquisition, onboarding, engagement, program delivery, membership, and retention. I use customer feedback, journey analysis, campaign performance, and operational data to find friction and test improvements across communications, landing pages, offers, automation, and customer experience.

I bring end-to-end founder ownership, from customer insight and hypothesis development through implementation and performance review. I build CRM, automation, and AI-assisted workflows across tools including ActiveCampaign, Zapier, Kajabi, WordPress, ScoreApp, and ThriveCart.

Experience

Work history, roles, and key accomplishments

Current

Growth Operations & Customer Journey Lead

Current

Quantum Heart Productions Ltd

Jan 2012 - Present (14 years 7 months)

Design and optimize end-to-end customer journeys across acquisition, onboarding, engagement, program delivery, membership, and retention. Build CRM and automation infrastructure and use AI tools daily for analysis, research, workflow design, prototyping, and rapid problem-solving.

Customer Journey Optimization Retention Engagement Onboarding A B Testing AI LLM Zapier N8n APIs No Code Automation ActiveCampaign Kajabi WordPress Zendesk Beehiiv CRM Systems

Current

Founder & Growth Operations Lead

Current

Raw Attraction Magazine

Jan 2012 - Present (14 years 7 months)

Founded and scaled a digital publishing and education platform, owning audience growth, customer journeys, digital products, CRM, monetization, and operations. Built a 40,000+ email audience and lifecycle journeys across discovery, lead capture, onboarding, nurture, conversion, re-engagement, and retention.

Customer Acquisition & Partnerships Manager

The CV Centre UK

Jan 2008 - Dec 2013 (5 years 11 months)

Built acquisition partnerships and affiliate channels; identified demand for a LinkedIn profile service and helped develop and launch the new offering. Improved positioning and customer messaging across acquisition and conversion touchpoints.

Acquisition Partnerships Affiliate Marketing Product Development Positioning Messaging

Product & Growth Founder

WealthyStudent.co.uk

Jan 2005 - Dec 2012 (7 years 11 months)

Founded, built, and scaled an award-winning consumer financial platform to 150,000+ monthly organic users and 25,000+ email subscribers; successfully exited in 2012. Owned product, customer experience, acquisition, engagement, monetization, partnerships, and growth strategy; built affiliate revenue streams and secured national media coverage.