Stella Murugi

As a results-driven Virtual Assistant with two years of experience in customer service and technical support, I specialize in streamlining operations for busy executives. My proven track record includes handling over 100 support tickets daily while maintaining a remarkable 98% customer satisfaction rate. I am dedicated to helping CEOs reclaim valuable time through efficient systems and proactive support.

My professional journey includes working as a Tech Support Analyst at Kopo Kopo Inc., where I successfully streamlined support processes, resulting in a 70% increase in resolution times. I also created technical documentation that significantly reduced onboarding time for new team members. My commitment to enhancing customer experiences is evident in my ability to resolve 80% of inquiries on the first contact and consistently exceed performance targets.

With a strong technical background in software troubleshooting and user training, I am adept at optimizing systems and improving workflows. My growth mindset drives me to continuously learn and adapt to new tools and processes, ensuring that I provide immediate impact and reliability in every role I undertake.