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Pauline Ochere

@paulineochere

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Reliable Virtual Assistant known for top-tier support and smooth task execution.

Kenya

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What I'm looking for

Dedicated to delivering exceptional support to entrepreneurs, enabling them to focus on strategic growth.

Reliable and resourceful Virtual Assistant with a strong background in customer service, admin support, and team coordination. I’ve worked with solopreneurs, startups, and service-based businesses to streamline operations, improve client communication, and manage day-to-day tasks with precision and care. Proficient in tools like Google Workspace, Trello, Zoom, and Canva, I thrive in fast-paced environments and take pride in being organized, proactive, and people-focused. My goal is to build long-term collaborations where I help clients stay focused on growth while I take care of the details.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self-employed

Aug 2021 - Present (3 years 10 months)

Managed calendars, scheduled meetings, and coordinated travel arrangements. Handled correspondence including email and phone, ensuring timely communication.

Email Calendar Management Communication Skills Problem Solving Customer Service Data Entry Lead Generation CRM Software Web Development

Sales and Service Advisor

Co-operative Bank of Kenya

Nov 2009 - Sep 2017 (7 years 10 months)

Resolved customer inquiries and complaints to ensure customer satisfaction. Analyzed and reconciled financial data for accuracy.

Customer Satisfaction Data

Education

Degrees, certifications, and relevant coursework

Power Learn Project Academy

Awaiting Certificate, Software Development

2024 - 2024

I am currently pursuing an online Software Development course where I have successfully completed modules in Web Technologies, Database Design and Management, Software Engineering, Entrepreneurship and Personal Development. I am still undergoing training in Dart and Flutter as well as Python and Django modules to be completed in Mid December 2024.