Pauline Ochere

I am a Virtual Assistant with an MBA and over ten years of experience supporting businesses across banking, customer service, operations, and administration. I have worked with both structured organizations and growing businesses, giving me a clear understanding of how teams operate and what kind of support helps them function smoothly. I take a practical, solutions-focused approach that allows clients to focus on their core priorities.

My background in banking and customer operations has provided a strong understanding of business processes, communication workflows, and service delivery. I am experienced in managing daily communication, responding to customer queries, coordinating follow-ups, and keeping administrative systems organized and consistent. I work independently, pay close attention to detail, and take ownership of tasks while aligning my work with client goals.

I have supported clients across startups, small and medium-sized businesses, entrepreneurs, professional service providers, tech-enabled and online businesses, customer-focused teams, and e-commerce platforms. This exposure has made me adaptable to different working styles, tools, and business needs.

My day-to-day responsibilities include inbox and calendar management, customer support and helpdesk responses, client and order follow-ups, document preparation, data entry, basic reporting, online research, and general administrative support. I am comfortable using cloud-based collaboration tools such as Google Workspace, Microsoft Office, Gmail, Outlook, Slack, Zoom, Microsoft Teams, Trello, Asana, and basic CRM or support systems which enable me to adapt quickly to new tools or systems

In addition to my business experience, I have a strong interest in technology and digital tools. I hold certificates in Software Engineering and Responsive Web Design, which help me understand digital platforms, support website-related tasks, and communicate effectively with technical teams. This technical foundation allows me to adapt quickly when new tools or systems are introduced.

My work style is organized, reliable, and process-oriented. I value clear communication, consistency, and long-term working relationships. I am open to part-time or full-time roles and prefer ongoing support opportunities where I can contribute consistently and add long-term value.