Petronila Ndila
@petronilandila
Highly talented Virtual Assistant and Customer service advocate
What I'm looking for
As a highly talented and detail-oriented Virtual Assistant and Customer service advocate, I have a proven track record of providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I thrive in fast-paced, virtual environments, following established procedures and practices to exceed all customer expectations.
With a strong educational background in Business Administration and a unique skill set offering exceptional organizational and administrative skills, I am confident in my ability to provide top-level client support, resolve issues, and develop relationships to ensure loyalty and growth.
Throughout my career, I have consistently demonstrated my ability to work efficiently, think critically, and provide outstanding customer service, earning praise for my attention to detail, exemplary customer service delivery, and team-player attitude.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telkom Communication Company
Dec 2022 - Sep 2023 (9 months)
Provided outstanding customer service, data entry, and processed orders for multiple clients, updated company's database with new customer information, and managed data retrieval of current customers.
Virtual Assistant
Airtel Communication Company
Jan 2022 - Dec 2022 (11 months)
Delivered high-quality customer service via email support platform, updated company's database with new customer information, and managed data retrieval of current customers.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Bachelor of Business Administration, Business Administration
2018 - 2021
Class topper for 1st, 2nd and 3rd Years in the Bachelor of Business Administration program, demonstrating exceptional academic performance and a strong understanding of business principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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