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Eskedar Ngaruiya

@eskedarngaruiya

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Passionate Virtual Assistant & Customer Service Professional

Kenya

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

Virtual Assistant & Customer Service Pro | Helping businesses stay organized, efficient, and customer-focused.

I thrive on helping businesses and busy professionals stay organized, efficient, and customer-focused. With 2 years of experience in customer service and virtual assistance, I specialize in handling emails, scheduling, data entry, and customer support with empathy and precision. My goal is to streamline operations, enhance client experiences, and free up valuable time so businesses can focus on growth. I’m tech-savvy, detail-oriented, and committed to delivering top-notch support with a human touch.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Call Center International

Mar 2023 - Mar 2024 (1 year)

As a Customer Support Specialist, I managed an average of 80 customer inquiries daily through various channels. I resolved over 100 customer issues weekly using Zendesk, collaborated with sales and technical teams to reduce resolution time, and improved customer satisfaction ratings by 15%. Additionally, I successfully pitched products leading to a monthly revenue increase of $1,000.

Customer Satisfaction Zendesk Communication Skills Problem Solving Teams Time Management Client Relationship Management Organizational Skills

Customer Support Specialist

Metro by T-mobile

Sep 2022 - May 2023 (8 months)

In my role as a Customer Support Specialist at Metro by T-Mobile, I provided support for customer inquiries related to wireless services. I communicated through various channels, handled escalated issues with empathy, and educated customers on products and services to enhance their experience.