Open to opportunities

Vivian Gichmu

@viviangichmu

Message

Results-driven B2B sales and business development leader focused on revenue growth and client retention.

Kenya

Message

What I'm looking for

I seek a leadership role where I can drive revenue growth, improve customer retention, mentor teams, and implement strategic sales and collections initiatives in a collaborative, impact-driven company.

I am a results-driven professional with five years of experience in B2B sales, business development, and customer relationship management, combining strategic insight with effective execution.

I have led call centre operations, managed corporate relationships, and driven large-scale enrollment and sales targets while leveraging CRMs such as Zendesk and Zoho to streamline workflows and improve conversion.

Notable achievements include onboarding new corporate partners that increased revenue, designing collection and recovery strategies, and developing go-to-market initiatives that improved retention and sales performance.

I am committed to sustainable innovation, team development, and cross-functional collaboration to expand market reach and deliver measurable business results.

Experience

Work history, roles, and key accomplishments

Current

Head of Call Center

Current

Nawiri African Sprouts Limited

Jun 2025 - Present (4 months)

Developed and executed call centre strategy across collections, customer experience, and sales support, setting KPIs and improving recovery and PTP conversion rates. Oversaw operations, performance management, compliance, and reporting to senior management to improve service levels and revenue recovery.

Collections KPIs Team Leadership & Compliance Process Improvement

Sales Manager

Pillow Enterprise Inc.

Nov 2024 - Feb 2025 (3 months)

Led recruitment and training to meet targets and drove enrollment strategies to achieve 5,000 monthly enrollments, improving lead conversion and retention. Analyzed sales data and implemented initiatives to boost sales performance and reduce churn.

Recruitment Sales Training Enrollment management Lead Conversion Sales Strategy Data Analysis Retention Reporting

Corporate Relationship Officer

AA Kenya PLC

Aug 2023 - Aug 2024 (1 year)

Managed corporate client relationships, onboarded five insurance companies into the portfolio driving a 20% revenue increase, and developed proposals, SLAs, and training for branch managers to improve product adoption and retention.

Client Relationship Management Business Development Onboarding Proposal Writing Contract Negotiation Training Stakeholder Management Reporting

Counseling Consultant

Youville Counseling Centre

Feb 2022 - Sep 2023 (1 year 7 months)

Developed and implemented individualized treatment plans, delivered therapies, monitored patient progress, and coordinated referrals to other specialists to improve client outcomes.

Counseling Treatment Planning Therapy Delivery Case Management Patient Education Progress Monitoring

Operations / Collections Officer

Standard Chartered Bank

Nov 2022 - Jan 2023 (2 months)

Handled collections and account recovery for high-priority clients, negotiated payment plans, maintained compliance, and collaborated cross-functionally to streamline processes and improve customer satisfaction.

Negotiation Client Payment Plans Customer Retention & Compliance Cross Functional Collaboration Risk Assessment

Relationship Officer

Fourth Generation Capital

Jan 2018 - Jan 2020 (2 years)

Built and managed partner and client relationships (EABL, P&G), met disbursement and collection targets, trained sales reps, and used CRM insights to drive partner engagement and portfolio growth.

Partnership Management Sales Enablement CRM Collections Training Market Intelligence Reporting Customer Onboarding

Intern Therapist

Asumbi Treatment Center

Jan 2017 - Apr 2017 (3 months)

Conducted client screening, developed treatment plans, performed crisis intervention, and maintained program documentation to support rehabilitation and case management processes.

Screening Treatment Planning Crisis Intervention Case Management Record keeping

Financial Advisor

ICEA Lion

Oct 2013 - Feb 2014 (4 months)

Advised customers on insurance products, managed renewals, sourced new business, and provided customer service to support sales and client retention objectives.

Financial Advisory Insurance Sales Customer Service Business Development Renewals Administrative Support