TMTracie Minneh
@tracieminneh
Customer success leader with a focus on client growth and retention.
KenyaWhat I'm looking for
As a customer success leader, I have a proven track record of enhancing customer functions in rapidly scaling companies. My analytical skills and interpersonal abilities have allowed me to build strong relationships with clients, ensuring their needs are met while driving business growth. I am passionate about creating a user-centric environment and continuously seek to improve my professional skills.
Throughout my career, I have successfully managed customer accounts, led teams, and achieved impressive KPIs, including a 99% client retention rate in my recent role as a Customer Success Team Lead. I excel in onboarding clients, providing training, and maintaining open lines of communication to foster long-term partnerships. My experience in the SaaS industry has equipped me with the knowledge to understand user needs and advocate for their success.
Experience
Work history, roles, and key accomplishments
Account Manager
ODOO
Sep 2023 - Present (1 year 9 months)
Responsible for managing customer accounts, maintaining partner relationships, and overseeing upsells and renewals. Conducts training sessions for customers and presents demos to potential clients.
Customer Success Team Lead
KWARA
Jan 2023 - Jul 2023 (6 months)
Led a team of Customer Success Managers to achieve KPIs, maintained a 99% client retention rate, and conducted Quarterly Business Reviews to strategize client growth.
Customer Success Manager
KWARA
Jan 2021 - Jan 2023 (2 years)
Onboarded and supported clients, managed a portfolio of 45 financial institutions, and ensured accurate product configuration and CRM updates.
Customer Success and Business Development Manager
AWAMO
May 2019 - Feb 2021 (1 year 9 months)
Onboarded and trained clients, conducted webinars, and ensured user engagement through regular check-ins and product configuration.
Assistant Credit Administrator
IZWE LOANS KENYA
Feb 2018 - May 2019 (1 year 3 months)
Analyzed financial statements for client affordability, conducted CRB checks, and ensured compliance with credit policies.
Call Centre Agent
IZWE LOANS KENYA
Sep 2017 - Feb 2018 (5 months)
Made cold calls to potential clients, confirmed loan statuses, and prepared sales reports while meeting set targets.
Finance Assistant
UNITED ARYAN LIMITED
Jul 2016 - Sep 2017 (1 year 2 months)
Managed transaction records, posted payments in Tally ERP 9, and performed reconciliations for various accounts.
Corporate Intern
KENYA WILDLIFE SERVICES HQ
Jan 2015 - Apr 2015 (3 months)
Assisted in creating payment vouchers, reconciling bank statements, and performing data entry tasks.
Education
Degrees, certifications, and relevant coursework
KASNEB
Certified Investment and Financial Analyst, Finance
2016 -
Completed Section 1 of the Certified Investment and Financial Analyst program.
KASNEB
Associate of Certified and Chartered Accountants, Accounting
Currently pursuing Level 2 of the Associate of Certified and Chartered Accountants program.
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Actuarial Science
2012 - 2015
Alliance Francais de Toulouse
Diploma, French Language
2011 - 2012
Completed a Diploma in French, achieving Level B1 proficiency.
Availability
Location
KenyaAuthorized to work in
Job categories
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