Stanley Osita

Provided technical support and product training by responding to customer inquiries via phone and email. Diagnosed hardware issues for 20+ devices per week, improving customer satisfaction by 80% and reducing equipment downtime by 15% while building a Python/Lucidchart support tracking system that reduced response time by 70%.

Coordinated and supervised staff activities to meet targets, including directing sales and authorizing payments and returns. Upsold Apple offers, promoted the brand, and closed deals worth $34,000 in revenue.

Handled customer complaints by arranging refunds and exchanges and responding to inquiries to reduce wait times from 20 minutes to 3 minutes. Supervised 10 employees to improve productivity and increase profits by 10% while processing sales on the cash register.

Represented classmates by bringing forward ideas and concerns related to academic performance to college authority. Collaborated with staff and students and conducted monthly faculty meetings.

Assisted in planning and executing 12+ community outreach programs and emergency response initiatives. Delivered educational workshops impacting 100+ individuals with information on health, safety, and emergency measures.

Supervised a team of 10+ employees and improved the working environment with 97% CSR. Managed resources to generate cost savings, maintained filing and scheduling workflows, improved file retrieval time by 10%, and implemented standardized administrative processes that improved sales by 30%.

Earned a Master of Business Administration (MBA) with a focus on Business Technology at University Canada West.

Completed a Bachelor of Laws (LL.B) program at The University of Buckingham.

Completed the Google IT Support Professional Certificate (Junior IT Analyst Program) through NPower Canada.

Completed a Master’s degree in International Business and Law (MSc) at Griffith College.

Completed the Google Data Analytics Professional Certificate program through NPower Canada.