KMKristopher McMillan
@hellotherekris
Customer-focused technical support specialist skilled in Python, SQL, and troubleshooting.
CanadaWhat I'm looking for
I am a punctual, community-minded technical support specialist with extensive customer-facing experience in web hosting, retail tech support, and contact-center environments.
Over the past decade I have resolved technical and billing issues, managed ticket queues, performed server health checks, and delivered in-home setups and tutorials for consumers and businesses.
I coach peers, handle escalations, approve dispatches, and maintain strong documentation and reporting practices while working independently and within teams.
I continually expand my technical skillset—Python, SQL, Office and data tools—seeking roles where I can combine hands-on support, analysis, and process improvement to improve customer experience.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Islandnet AMT Solutions
Apr 2021 - Apr 2025 (4 years)
Provided technical and billing support for web hosting clients, managed tickets and voicemails to ensure fast resolutions, and performed regular server health checks to minimize service interruptions.
Retrieved and processed online orders, delivered and set up consumer electronics in customers' homes, provided product recommendations and technical tutorials, and handled returns and exchanges.
Technical Support Specialist III
Convergys
Jul 2015 - Jul 2018 (3 years)
Provided technical support for laptops, desktops, printers, and servers, coached and trained agents, handled escalation calls, and approved dispatches for on-site services.
Education
Degrees, certifications, and relevant coursework
Belmont Secondary School
High School Diploma, General Secondary Education
2011 - 2014
Completed secondary education and obtained a high school diploma with focus on general academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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