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@tanjimislam
Passionate Computer Engineering graduate ready for new challenges.
I am a dedicated and highly motivated Computer Engineering graduate with a strong academic background, having graduated with honors and a CGPA of 3.8 from Seneca Polytechnic. My education has equipped me with a solid foundation in technical skills, including proficiency in programming languages such as C, C++, Python and HTML, as well as hands-on experience with various microcontrollers and circuit design. I have consistently demonstrated my ability to troubleshoot complex technical issues and provide exceptional customer support, ensuring client satisfaction and operational efficiency.
In my professional journey, I have gained valuable experience as a Support Technician at Seneca Polytechnic, where I successfully managed technical inquiries and provided support for over 500 desktops. My role involved collaborating with various teams to enhance event experiences and improve technical processes. Currently, as a Computing Solutions Advisor at Best Buy, I leverage my extensive knowledge of technology to deliver personalized recommendations and ensure a positive customer experience. I am passionate about continuous learning and actively seek opportunities to enhance my skills and contribute to innovative projects.
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Work history, roles, and key accomplishments
Best Buy
Aug 2023 - Present (2 years 3 months)
Managed client interactions, providing personalized service and product recommendations. Leveraged knowledge of technology to enhance customer experiences and generate additional revenue through upselling and information on services.
Seneca Polytechnic
May 2023 - Jan 2025 (1 year 8 months)
Provided exceptional customer support by addressing technical inquiries and managing correspondence. Reimaged laptops and PCs, repaired over 500 desktops, and collaborated with AV and marketing teams for events. Trained interns and ensured customer satisfaction through effective troubleshooting.
Seneca Student Federation
Mar 2023 - Aug 2023 (5 months)
Oversaw event planning and execution, managed staff scheduling, and conducted training sessions. Ensured adherence to policies for effective productivity and managed payroll activities.
Seneca Polytechnic
Apr 2022 - Aug 2023 (1 year 4 months)
Provided individualized support to students, ensuring retention through effective communication and timely responses to inquiries. Fostered a positive mentoring environment.
Degrees, certifications, and relevant coursework
Advanced Diploma, Computer Engineering Technology
2022 - 2024
Grade: CGPA 3.8
Graduated with an Advanced Diploma in Computer Engineering Technology, securing honors and earning a spot on the President’s Honor List in the first semester. Skilled at soldering and creating various circuit types, knowledgeable about microcontrollers, and experienced with Windows Server networking functions.
Software and tools used professionally
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