Thomas Akagbosu

Quickly mastered the POS system and store procedures, earning praise for rapid onboarding and minimal errors. Consistently delivered friendly and efficient customer service, de-escalating concerns with empathy. Maintained high transaction accuracy and adhered to company policies for cash handling and loss prevention.

Developed strong customer rapport and promoted loyalty programs, increasing customer satisfaction and program registrations. Assisted in stock replenishment and organization, improving inventory accuracy by 5%. Handled customer complaints professionally, resolving issues promptly, and mentored new staff on best practices.

Diagnosed and resolved software and hardware issues, achieving a 95% first-call resolution rate. Identified recurring technical issues and proposed solutions, reducing support tickets by 30% over six months. Maintained detailed records, collaborated with product development, and created user guides for customer education.

Coordinated with local businesses, community partners, and volunteers to secure food donations and organize fundraising events. Assisted in planning and executing outreach initiatives, managing logistics and volunteer coordination. Maintained accurate records of inventory, donations, and student interactions using database systems.

Venture for Canada is a national charity that fosters entrepreneurial skills and mindset in young Canadians. Through this competitive program, participants develop the entrepreneurial network, knowledge, and skills to have more impactful careers.