JHJulie Hollett
@juliehollett
Dedicated customer support professional transitioning into IT.
CanadaWhat I'm looking for
With over 20 years of experience in customer support across various industries, I have honed my skills in problem-solving and communication. My background includes working with children and adults with mental and physical impairments, as well as in food services and retail. I am committed to providing exceptional service, which has consistently resulted in increased customer satisfaction.
Recently, I completed the Google IT Support Professional Certificate and participated in the Junior IT Analyst Program at NPower Canada. This training has equipped me with foundational knowledge in computer technology, project management, and IT infrastructure. I am eager to leverage my extensive customer service experience and newly acquired IT skills to contribute to a dynamic team in the tech industry.
Experience
Work history, roles, and key accomplishments
Cashier Customer Service
Michael’s No Frills
Apr 2023 - Nov 2023 (7 months)
Excelled in providing customer service and customer relations in a fast-paced work environment, increasing customer turnover and satisfaction to more than 80+ customers daily. Completed WHMIS, loss prevention, discrimination, and health training to ensure a safe, healthy, and inclusive environment for all diverse needs.
Community Closet Organizer
Massey Jr. P.S.
Sep 2022 - Jun 2023 (9 months)
Created, organized, and set up a community closet, providing 50+ children a month with hand-me-down clothes, diapers, and formula. Researched and explored potential sponsors and organized donations from various community organizations, increasing the amount of help provided to children in need.
Personal Assistant
Ontario Umpire Association of Ontario
Jun 2022 - Feb 2023 (8 months)
Implemented a new color-coded filing system for the CEO’s personal and business information, resulting in a more efficient system for information gathering and filing. Utilized various computer applications such as Windows Office, Excel, Microsoft 365, and PowerPoint to produce schedules for Umpires, ensuring clear and accurate times and dates.
Cashier Customer Service
Sobey’s
Sep 2018 - Feb 2023 (4 years 5 months)
Troubleshooted and solved cashier issues daily, providing assistance for transaction voids, overrides, and manager functions. Provided excellent customer relations and customer service skills in a fast-paced work environment, resulting in faster customer service turnover and satisfaction for over 100+ customers daily.
Education
Degrees, certifications, and relevant coursework
NPower Canada
Professional Certificate, IT Support
Completed a 14-week intensive online class training on the fundamentals of computer technology and project management essentials. Configured device operating systems including Windows and Linux, and disk partitions and filesystems. Supported basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications.
C.D.I. College
Diploma, Early Childhood Education
Studied Early Childhood Education to become an assistant.
GCGeorge Brown College
Incomplete, Deaf/Blind Intervenor
Undertook studies to become a Deaf/Blind Intervenor.
York Memorial C.I.
Diploma, General Studies
Completed secondary school education and obtained the Ontario Secondary School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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