Adepoju Aderemi

Technical Support Specialist with experience supporting customers and merchants in payment-related environments across email, chat, and other support channels. I troubleshoot account, profile, payment, and technical issues, maintain accurate support records, manage follow-ups, and escalate cases when additional investigation is required. I also work with internal teams to resolve recurring issues and keep customers informed throughout the process.

Previously, I worked in project coordination, managing schedules, documentation, communications, reports, and deliverables across clients, vendors, contractors, and internal stakeholders. Alongside my professional work, I build Python-based automation and web data workflows using AI-assisted coding tools, web scraping, structured data, and output validation. I’m comfortable learning new technical systems and support platforms quickly.Technical Support Specialist with experience supporting customers and merchants in payment-related environments across email, chat, and other support channels. I troubleshoot account, profile, payment, and technical issues, maintain accurate support records, manage follow-ups, and escalate cases when additional investigation is required. I also work with internal teams to resolve recurring issues and keep customers informed throughout the process.

Previously, I worked in project coordination, managing schedules, documentation, communications, reports, and deliverables across clients, vendors, contractors, and internal stakeholders. Alongside my professional work, I build Python-based automation and web data workflows using AI-assisted coding tools, web scraping, structured data, and output validation. I’m comfortable learning new technical systems and support platforms quickly.